Front Office Associate

RAYUS Radiology; McKinney, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

DailyPay

Medical insurance

Dental insurance

Vision insurance

401k with company match

Life and disability insurance

Tuition reimbursement

Adoption assistance

Pet insurance

Paid time off (PTO) and holidays

Job summary

RAYUS Radiology is seeking a Front Office Associate to join our team to warmly register patients, schedule imaging appointments, answer calls, and guide patients through the check-in process. You will act as a liaison between patients and imaging staff, ensuring smooth center flow and accurate data entry.

The role requires strong customer service, basic computer skills, and familiarity with Microsoft Office.

Qualifications

• High School Diploma or equivalent.
• One year of Customer Service experience.
• Proficient in using computer systems and typing.
• Working knowledge of Microsoft Office Suite; Outlook, Word, Teams, Excel.

Responsibilities

• Register and greet patients; perform check-in and collect payments as needed.
• Answer phones and route calls to the appropriate Center Team Members.
• Schedule appointments and manage referrals and authorizations.
• Assist with patient preparation, information sheets, faxes/scans and release of information requests.
• Help coordinate transportation/interpreters/hotel accommodations when needed.
• Maintain an up-to-date database of referring physicians and patient information.

Skills

Customer Service

Typing

Computer skills

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite (Outlook, Word, Teams, Excel)

Job description

RAYUS now offers DailyPay! Work today, get paid today!

RAYUS Radiology is looking for a Front Office Associate to join our team. As a Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner. This position is full-time working Monday-Friday from 6:30am-3:30pm.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(55%) Registration

• Greet and checks-in patients scheduled for imaging services; processes payments and copays as needed
• Answer phones and handles calls in an efficient and friendly manner
• Field phone calls appropriately for Center Team Members
• Act as liaison between imaging technologists and the patients waiting for exams, and relays messages regarding scanner status and other Clinic information
• Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanup
• Order office supplies as needed
• Maintain supply of patient information sheets
• Complete patient appointment confirmation calls and provide preparation instructions to patients
• Fax/scan reports, billing information, and medical release forms as requested

• Arrange transportation, interpreters, and hotel accommodations for patients when appropriate
• Enter and submit patient exam orders
• Schedule referrals and ensures proper authorizations are obtained
• Process requests for image orders and CDs from both the referring physicians and patients
• Maintain an up-to-date and accurate database of all current and potential referring physicians

• Verify patient's insurance coverage
• Pre-certify all patient exams with the patient's insurance company
• Apply knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointments
• Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines

(5%) Completes other tasks and projects as assigned

Remote Position

No

Status

Full-time

Requirements

Required:

• High School Diploma, or equivalent
• One (1) year of Customer Service experience
• Proficient in using computer systems and typing
• Working knowledge of Microsoft Office Suite; Outlook, Word, Teams, Excel

Preferred:

• Previous medical office experience
• Medical terminology and office background
• Insurance knowledge

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.

We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.

• medical
• dental
• vision insurance
• 401k with company match
• life and disability insurance
• tuition reimbursement
• adoption assistance
• pet insurance
• PTO and holiday pay
• many more

DailyPay implementation is contingent upon initial set-up period.

Contact us regarding the accessibility of our website or need assistance completing the application process, please contact us via email at [e-mail].