Front Office Assistant, Sr

Brookwood Baptist Health; Birmingham (AL); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision

403(b) Retirement Savings Plan

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid Time Off (up to 5 weeks to start)

Life Insurance

Extended Leave Plan (ELP)

Family Care (childcare, elder care,Pet

Job summary

This role offers a Monday–Friday schedule, a supportive work culture, and benefits that start from day one. You’ll contribute to a smooth, patient‑centered practice and help maintain an organized, efficient office environment.

Qualifications

• 2+ years of experience in a medical office environment.
• High school diploma or equivalent.
• Confidence learning new systems and skills.
• Strong communication and customer service demeanor.
• Ability to multitask in a moderately paced setting.
• Experience with ICD & CPT coding is a plus.
• Comfortable working collaboratively with a supportive team.

Responsibilities

• Provide exceptional customer service to patients, visitors, and clinical staff.
• Perform routine scheduling and administrative functions.
• Manage multiple tasks such as answering phones, filing, and processing documentation.
• Complete charge entry and cash handling accurately.
• Serve as a liaison between patients, physicians, and insurance companies (including referrals and authorizations).
• Support quality assurance activities and help maintain a clean, organized office environment.

Skills

Customer service

Multitasking

Communication

Teamwork

Learning new systems

Education

High school diploma

Job description

Position Summary

Sr. Front Office Assistant

Location: 3980 Colonnade Parkway

Schedule: Monday-Friday | 8:30 AM - 5:00 PM

Are you a confident, customer‑focused professional who enjoys learning new skills and being part of a collaborative team? If so, we’d love to meet you! We’re looking for a Senior Front Office Assistant to support our busy, moderately paced medical office with high-quality service and a positive attitude.

Why You’ll Love This Role

You’ll be the welcoming face of our practice—helping patients feel taken care of from the moment they walk in. This position is perfect for someone who enjoys variety, teamwork, and staying organized throughout the workday.

About Baptist Health Medical Group

Baptist Health Medical Group is a physician-led group established on a foundation of compassionate care and clinical excellence. Guided by this commitment to compassion and excellence, our teams of physicians, advanced practice professionals, nurses, clinicians and office staff work together to meet every patient’s total healthcare needs.

As part of Baptist Health’s extensive network of comprehensive healthcare services, Baptist Health Medical Group is committed to providing the community easy access to integrated care. Our expansive range of practices offer close‑to‑home locations and convenient appointment options.

Providing expert care in over 18 areas of focus — from primary care to specialty institutes — Baptist Health Medical Group includes more than 600 physicians and advanced practice professionals.

Baptist Health Offers Great NEW Competitive Pay and Great Benefits Package that Includes:

• Medical, Dental, Vision
• 403(b) Retirement Savings Plan
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off (up to 5 weeks to start)
• Life Insurance
• Extended Leave Plan (ELP)
• Family Care (childcare, elder care, pet care)
• Paid Parental Leave
• Pet Insurance
• Car Insurance
• Educational Benefits including tuition reimbursement & monthly payments to help pay down any graduated school debt

ALL BENEFITS START DAY ONE

Responsibilities

What You’ll Do

• Provide exceptional customer service to patients, visitors, and clinical staff
• Perform routine scheduling and administrative functions
• Manage multiple tasks such as answering phones, filing, and processing documentation
• Complete charge entry and cash handling accurately
• Serve as a liaison between patients, physicians, and insurance companies (including referrals and authorizations)
• Support quality assurance activities and help maintain a clean, organized office environment

Qualifications

What You Bring

• 2+ years of experience in a medical office environment
• High school diploma or equivalent
• Confidence learning new systems and skills
• Strong communication and customer service demeanor
• Ability to multitask in a moderately paced setting
• Experience with ICD & CPT coding is a plus
• Comfortable working collaboratively with a supportive team

Working With Us

When you join our team, you’re supported by colleagues who care about the work we do and one another. We value reliability, professionalism, and a warm, patient‑centered approach.