Front Office Assistant | Outpatient GYN | Downtown ORL

Orlando Health; Orlando (FL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vison

403(b) Retirment Savings Plan

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid Time Off (Up to 5 weeks to start)

Life Insurance

Extended Leave Plan (ELP)

Family Care (child care, elder care, p

Paid Parental Leave

Pet Insurance

Car Insurance

100% PAID Tuition

as well as tuition reimbursment

monthly payments to help pay down any

Job summary

Orlando Health, Inc. is seeking a Front Office Assistant for the GYN department to support ambulatory/physician office operations.

You will handle patient registration, telephone coverage, appointment scheduling, and referrals under supervision, ensuring accurate information flow and smooth daily workflow. The role requires a High School diploma or equivalent and at least six months of clerical, office, or customer service experience.

Qualifications

• High School graduate or equivalent.
• Six months experience in a clerical office, or general business, and/or customer service setting.
• No licensure required.

Responsibilities

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Skills

Customer service

Education

High School graduate or equivalent

Job description

Position Summary

The Orlando Health Women’s Institute is a comprehensive healthcare provider focused on addressing the unique medical needs of women at every stage of life. Located within the Orlando Health system, the institute offers a full spectrum of services, including gynecology, obstetrics, reproductive endocrinology, and maternal-fetal medicine. It also specializes in complex areas like gynecologic oncology, urogynecology, breast health, and menopause management. The institute is dedicated to providing personalized, patient-centered care through advanced diagnostic tools, minimally invasive surgeries, and cutting-edge treatments. With a multidisciplinary team of experts, the Women’s Institute emphasizes wellness, preventative care, and the latest medical advancements to ensure the highest quality of care. Whether for routine health screenings or specialized treatment, the Orlando Health Women’s Institute is a trusted resource for women’s healthcare in Central Florida.

Orlando Health | Choose Well

Position Summary

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Orlando Health Offers a Great Benefits Package That Includes

• Medical, Dental, Vison
• 403(b) Retirment Savings Plan
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off (Up to 5 weeks to start)
• Life Insurance
• Extended Leave Plan (ELP)
• Family Care (child care, elder care, pet care)
• Paid Parental Leave
• Pet Insurance
• Car Insurance
• 100% PAID Tuition
• as well as tuition reimbursment
• &
• monthly payments to help pay down any graduated school debt

ALL Benefits Start Day One

Department: GYN

Status: Full Time

Shift: Days

Hours: 7:45am-5:0pm, Monday-Thursday, Fridays- 7:30am-12:30pm

No Weekends, No Holidays

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Qualifications

Education/Training

• High School graduate or equivalent.

Licensure/Certification

• None.

Experience

• Six (6) months experience in a clerical office, or general business, and/or customer service setting