Front Office Assistant: Multiple Sclerosis Clinic

Hoag Health System; Newport Beach (CA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

BLS Certification

Job summary

Hoag Memorial Hospital Presbyterian is seeking a Front Office Assistant for the MS Clinic in Orange County, CA. You will serve as the patient-facing hub, handling scheduling, check-in, COPAY collection, and chart preparation to ensure smooth patient flow across clinic locations.

The role requires strong MS Office skills, 35 WPM typing, 1+ year medical front office experience, and familiarity with medical terminology. BLS certification is preferred.

Qualifications

• High School graduate or equivalent required.
• Knowledge of Microsoft Office Suite, including Outlook, Word, Excel required.
• Clerical experience to include filing, calculator, and telephone skills required.
• Typing skills of minimum 35 WPM required.
• Minimum one (1) years’ medical front office or equivalent administrative experience required.
• Working knowledge of medical terminology, anatomy required.
• Two years' (2) medical front office experience preferred.
• Experience within an acute healthcare system environment preferred.
• Knowledge of healthcare database systems preferred.
• Understanding of insurance procedures preferred.
• Bachelor’s degree in healthcare-related field preferred.

Responsibilities

• The Front Office Assistant performs a variety of clerical duties and front office operations in support of the patient care activities ensuring even patient flow and continuous communication within the department, referring physician offices and organization staff.
• Greets visitors and answers telephones.
• May collect Copays, close the Cash Drawer and prepare Month End deposits.
• Collects initial demographic and clinical patient information and accurately enters into the medical record.
• Compiles and prepares charts.
• Assists with coordination and execution of patient scheduling including confirmations, cancellations and rescheduling.
• Follows through with prompt communication of schedule changes to all appropriate locations and individuals including clinical staff/Supervisors.
• Maintains accurate information and utilizes various software, including department specific programs, to schedule, enter charges, find and scan documents, and accurately enter patient information.
• Ensures the patient chart has all the required paperwork prior to the patient’s procedure.
• As directed by medical staff orders patient tests to be performed as needed during patient stay.
• The position may work in various Departments as needed.
• Assist clinical staff as needed with patients and family members.
• Always maintains patient confidentiality.
• Participates in the continuous quality improvement process.
• Performs other duties as assigned.

Skills

Microsoft Office

Clerical skills

Typing 35 WPM

Medical front office experience

Medical terminology

Healthcare database systems

Insurance procedures understanding

Bachelor’s degree preferred

Education

High School diploma or equivalent

Bachelor’s degree in healthcare-related field preferred

Tools

Healthcare database systems

Job description

Job Description

The Front Office Assistant supports the Hoag Multiple Sclerosis Clinic, a high-volume specialty practice dedicated to the care of patients living with complex neurological conditions. This role serves as a key point of contact for patients, caregivers, providers, and multidisciplinary team members, ensuring a seamless patient experience through exceptional customer service, effective communication, and strong organizational skills. The ideal candidate thrives in a fast-paced environment, demonstrates accountability and attention to detail, and can independently manage competing priorities while coordinating schedules for multiple providers across clinic locations.

Job Description

The Front Office Assistant supports the Hoag Multiple Sclerosis Clinic, a high-volume specialty practice dedicated to the care of patients living with complex neurological conditions. This role serves as a key point of contact for patients, caregivers, providers, and multidisciplinary team members, ensuring a seamless patient experience through exceptional customer service, effective communication, and strong organizational skills. The ideal candidate thrives in a fast-paced environment, demonstrates accountability and attention to detail, and can independently manage competing priorities while coordinating schedules for multiple providers across clinic locations.

Primary Duties And Responsibilities

The Front Office Assistant performs a variety of clerical duties and front office operations in support of the patient care activities ensuring even patient flow and continuous communication within the department, referring physician offices and organization staff. Interacts with patients, their family members or surrogate decision makers, and the public courteously and according to established standards. Greets visitors and answers telephones. May collect Copays, close the Cash Drawer and prepare Month End deposits. Collects initial demographic and clinical patient information and accurately enters into the medical record. Compiles and prepares charts. Assists with coordination and execution of patient scheduling including confirmations, cancellations and rescheduling. Follows through with prompt communication of schedule changes to all appropriate locations and individuals including clinical staff/Supervisors. Maintains accurate information and utilizes various software, including department specific programs, to schedule, enter charges, find and scan documents, and accurately enter patient information. Ensures the patient chart has all the required paperwork prior to the patient’s procedure. As directed by medical staff orders patient tests to be performed as needed during patient stay. The position may work in various Departments as needed. Assist clinical staff as needed with patients and family members. Always maintains patient confidentiality. Participates in the continuous quality improvement process. Performs other duties as assigned.

Qualifications

Education and Experience

• High School Graduate or equivalent education and experience required
• Knowledge of Microsoft Office Suite, including Outlook, Word, Excel required
• Clerical experience to include filing, calculator, and telephone skills required
• Typing skills of minimum 35 WPM required
• Minimum one (1) years’ medical front office or equivalent administrative experience required
• Working knowledge of medical terminology, anatomy required
• Two years' (2) medical front office experience preferred
• Experience within an acute healthcare system environment preferred
• Knowledge of healthcare database systems preferred
• Understanding of insurance procedures preferred
• Bachelor’s degree in healthcare-related field preferred

License Required

• N/A

License Preferred

• N/A

Certifications Required

• N/A

Certifications Preferred

• BLS Certification

About Us

Hoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California, consisting of three acute-care hospitals with sixteen urgent care centers, eleven health centers and a network of more than1,800 physicians, 100 allied health members, 8,000 employees, and 2,000 volunteers. More than 30,000 inpatients and 550,000 outpatients choose Hoag each year. For over 70 years, Hoag has delivered a level of personalized care that is unsurpassed among Orange County’s health care providers. Since 1952, Hoag has served the local communities and continues its mission to provide the highest quality health care services through the core strategies of quality and service, people, physician partnerships, strategic growth, financial stewardship, community benefit and philanthropy. Hoag offers a comprehensive blend of health care services including six institutes providing specialized care in the areas of cancer, heart and vascular, neurosciences, women's health, orthopedics, and digestive health through our institutes. Hoag was the highest ranked hospital in Orange County in the 2024-2025 U.S. News &World Report, the only Orange County hospital ranked in the top 10 for California. The organization was ranked the #5 hospital in the Los Angeles Metro Area and the #10 hospital in California. To learn more about Hoag’s awards and accreditations, visit: https://www.hoag.org/about-hoag/awards-accreditations/. Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.