Front Office Assistant Manager

Starwood Hotels; Los Angeles (CA); On-site; USD 70,000 - 72,000; Full time

Job summary

An established industry player in hospitality is seeking a passionate Front Office Assistant Manager to lead a service-minded team. This role offers a unique opportunity to inspire others while enhancing your leadership skills. You will be responsible for training and mentoring new hires, ensuring exceptional guest service, and maintaining a positive team environment. Join a company that values creativity, collaboration, and respect for nature, and make a meaningful impact in the world of luxury hospitality. If you have a strong background in front office operations and a commitment to guest satisfaction, this is the perfect opportunity for you.

Qualifications

• 2+ years of experience in a Front Office supervisory role.
• Strong knowledge of front office operations and guest engagement.

Responsibilities

• Train, supervise, and mentor new hires in the Front Office.
• Interact with guests regularly and lead by example.

Skills

Guest Service

Leadership

Communication Skills

Front Office Operations

Education

Post-secondary diploma or degree

Job description

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Grow with us...

Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

We love this role at SH Hotels & Resorts because it offers many facets. There’s abundant opportunity to be creative, warm, imaginative—and further develop your leadership skills in our Front Office department.

We have an opportunity for a service-minded Assistant Front Office Manager to lead and inspire our great-natured service team. The role involves training, supervising, and mentoring new hires, setting them up for success. You’ll interact with guests regularly and teach others to do the same, leading by example.

Pay Range $70,000-72,000

About You...
Passionate about hotel operations and guest service with at least 2 years of experience in a Front Office supervisory role, preferably in an upper upscale or luxury hotel environment.

A post-secondary diploma or degree is a plus.

Strong knowledge of front office operations, leadership skills, and a proven track record in guest and team member engagement and financial performance.

Excellent verbal and written communication skills.

Flexible schedule including days, evenings, weekends, and holidays.

About Us...
Our culture is caring and thoughtful, delivering good-natured, informed service to evoke fulfillment and well-being. As a mission-driven company, our purpose guides us, impacting our team, guests, community, and the planet. Founded in 2006 by Barry Sternlicht, SH Hotels & Resorts is a luxury hotel management company affiliated with Starwood Capital Group.

SH Hotels and Resorts is an equal opportunity employer. We value diversity, sustainability, and an inclusive culture. For accommodations, visit People Operations.

SH Hotels & Resorts is an Equal Opportunity Employer

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitality

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