Supervisor, Front Office-Newport Beach

Davita Inc.; Newport Beach (CA); On-site; USD 60,000 - 100,000; Full time

Job summary

Join a leading healthcare organization as a Front Office Coordinator where you'll oversee front office operations and staff across multiple locations. This role requires substantial medical office experience and strong leadership skills, making a vital contribution to cost-effective healthcare delivery. Enjoy a dynamic work environment while adhering to compliance standards and improving patient care processes.

Benefits

Comprehensive Benefits

Qualifications

• 7 years of medical office experience required.
• 1 year of experience in a leadership role is mandatory.

Responsibilities

• Oversees all front office functions and staff activities.
• Coordinates office procedures to ensure smooth information flow.
• Implements company reimbursement policies to maximize efficiency.

Skills

Supervisory Skills

Communication

Healthcare Knowledge

Education

High school diploma or equivalent

Job description

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

Position Summary:

Responsible for the coordination and operation of the Front Office functions at multiple locations. Acts as liaison with physicians, patients and other office staff. Responsible for assisting in the development of and administration of office policies and procedures. Supervises and coordinates front office staff activities and responsibilities. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

As a successful candidate, you will:

• Oversees all front office functions. Recruits, hires and supervises front office staff in addition to developing and attaining performance goals and objectives. Evaluates performance and recommends merit increases, promotions, and disciplinary actions. Provides assistance and coverage for front office functions as required.
• Prepares and conducts training sessions with staff regarding coding, accurate charge entry, and other front office functions.
• Develops and maintains a professional department that assists the organization toward its goal of improving cost-effectiveness of health care delivery.
• Acts as liaison between physicians, administration, and business departments.
• Coordinates office procedures with front office, medical staff, and billing office to ensure smooth flow of information within departments.
• Participates in the completion of month-end close checklist for all assigned items to ensure meeting or exceeding corporate timelines.
• Implements and complies with Company Reimbursement Policies and Procedures to maximize efficiency.
• Reviews all attorney requests and records to ensure proper authorization has been obtained and all documentation is present.
• Oversees insurance verification process, in addition to patient financial counseling to ensure patients are apprised of financial obligations.
• Ensures that authorizations are obtained in a timely manner.
• Reviews posting of charges from encounter forms and hospital charges within 24 hours. Reviews daily encounter forms for completeness and accuracy, following up with appropriate person(s) to obtain complete information.
• Maintains knowledge of current health care and billing trends and practices.

Qualifications

Your qualifications should include:

• High school diploma or equivalent.
• Seven years of medical office experience.
• Minimum of one year of experience in a leadership or supervisory capacity.

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer.

To learn more about our Comprehensive Benefits, please CLICK HERE.