FRONT OFFICE ASSISTANT I (TEMP - 6 Months)

North East Medical Services; San Jose (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

North East Medical Services is seeking a Front Office Assistant to greet patients, collect payments, and manage scheduling and communications. The role requires fluency in English and welcome bilingual skills to support a diverse patient base.

You will work across clinic sites, assist with outreach, and support accurate record-keeping and insurance verification within our EHR systems. The position emphasizes customer service, data accuracy, and teamwork in a fast-paced medical setting.

Qualifications

• High school diploma or equivalent required.
• Must be proficient with computers and detail-oriented.
• Prior customer service experience preferred.
• Experience in a medical setting is a plus.
• English fluency required; bilingual abilities (Chinese Cantonese/Mandarin, Vietnamese, or Spanish) are assets.

Responsibilities

• Greets and checks-in patients, hands out questionnaires/files, scans insurance cards, and collects co-pays.
• Schedules and updates patient appointments.
• Answers phone calls and handles requests.
• Notifies patients of upcoming appointments and reminders.
• Verifies/updates patient insurance and billing information.
• Maintains accurate demographic and financial data.
• Routes mail and supports outreach projects.
• Assists at other clinic sites as needed.
• Handles patient portal messages and PCP change requests in EHR.
• Performs other duties as assigned.

Skills

Customer service

Data entry

Phone etiquette

Administrative support

Detail oriented

Multilingual

Education

High School Diploma

Tools

EHR software

Job description

The Front Office Assistant I will perform a variety of general clerical duties and special projects.ESSENTIAL JOB FUNCTIONS:Greets and checks- in patients including handing out questionnaire/files, scanning insurance card, and collecting co-payments.Schedules appointments for patients.Answers phone calls and responds to requests appropriately.Calls patients and reminds them of upcoming appointment.Verifies/updates patient insurance and billing discrepancies.Informs and refers patients of the NEMS’ services and programs.Conducts periodic updates of demographic and financial data.Transfers triage patients to Medical Clinic team.Receives, sorts, and routes daily mail.Prepares and sends out mailings.Assists in outreach projects.Covers staff members at other clinic sites.Submits all PCP change requests in EHR for approvalChecks, responds, and forwards, if necessary, in order to close out patient portal messageRotates to other clinic sites or medical departments as required.Performs other job duties as required by manager/supervisor.Completion of a high school certificate or equivalent required.Must be proficient in computers.Must be detail oriented.Prior customer service experience preferred.Prior experience in a medical field is a plus.LANGUAGE:Must be able to fluently speak, read and write English.Fluent in Chinese (Cantonese and/or Mandarin), Vietnamese, Spanish and other languages may be required depending on location.Fluency in other languages are an asset.STATUS:This is an FLSA non-exempt position.This is not an OSHA high-risk position.NEMS is proud to be an Equal Opportunity Employer welcoming diversity in our workforce. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.