Front Office Assistant I - Patient Access & Scheduling

MemorialCare Health System; Laguna Hills (CA); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Signing bonus

Job summary

MemorialCare Health System is seeking a Front Office Assistant to support OB clinics with patient registration, insurance verification, and scheduling. The role emphasizes accurate data handling, patient communication, and efficient front desk operations.

The position is full-time with day shifts, offering benefits and a $1,500 signing bonus for external hires, contingent on requirements. Experience in medical offices and current Basic Life Support certification are preferred.

Qualifications

• Medical office experience preferred.
• High School diploma or equivalent required.
• Current BLS for Healthcare Provider required.
• Medical Terminology Certificate preferred.

Responsibilities

• Assist pre-arrival patient process and ensure it is complete.
• Assist new patients with Patient Information Forms and verify registration data.
• Verify insurance eligibility prior to patient visit and process payments accurately.
• Maintain knowledge of insurance requirements and patient financial obligations.
• Demonstrate proficiency in computer management systems and scheduling functions.
• Confirm, reschedule, and manage appointments per protocol.
• Answer calls within 3 rings and direct them professionally.
• Monitor lobby for prolonged waiting times and notify appropriate party.
• Ensure patient areas are safe and free from hazards.
• Identify improvement opportunities and communicate with management.

Skills

Medical office experience

Customer service

Education

High School diploma or equivalent

Medical Terminology Certificate

Job description

MemorialCare Health System is seeking a Front Office Assistant to support OB clinics with patient registration, insurance verification, and scheduling. The role emphasizes accurate data handling, patient communication, and efficient front desk operations.

The position is full-time with day shifts, offering benefits and a $1,500 signing bonus for external hires, contingent on requirements. Experience in medical offices and current Basic Life Support certification are preferred.