Front Office | Assistant Front Office Manager

Hyatt Hotels Corporation; Seattle, Northern (WA, KY); Hybrid; USD 80,000 - 97,000; Full time

Benefits offered by this job

Medical & Vision insurance for you and

401(k) & Retirement Savings Plan (RSP)

Basic Life Insurance

Short Term Disability Insurance

New Child Leave & Adoption Assistance

Employee Assistance Program

Discounted Rooms at Hyatt locations

Discounted parking

Discounted Rooms at Hyatt locations

Up to 12 complimentary rooms after 90d

Tuition Reimbursement

ORCA Pass subsidy

Job summary

Grand Hyatt Seattle is seeking an Assistant Front Office Manager to join our Front Office leadership team. This role oversees staff training, inter-department communications, and scheduling, while ensuring guest requests are handled promptly and effectively.

You will report to the Front Office Manager and help maintain the hotel’s award-winning service culture. The salary range for this position is $80,170 to $96,900 annually.

Qualifications

• Minimum of one year previous front office supervisory experience preferred.
• Open availability – mornings, evenings, weekends and holidays.
• Great attention to detail and strong guest service orientation.
• Ability to work in a fast-paced hospitality environment.

Responsibilities

• Lead front desk operations, including staff training, inter-department communications and staff scheduling.
• Respond quickly to guest requests and concerns with a friendly, professional approach.
• Report to Front Office Manager and support the Front Office team to ensure guest satisfaction.

Skills

Front Office Supervisory

Leadership

Communication

Customer Service

Job description

Grand Hyatt Grand Hyatt Seattle US - WA - Seattle

Front Office

Entry Level Manager

Full-time

Yearly US Dollar (USD) pay basis

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

Summary

Are you ready to take the next step in your hospitality career? We invite you to explore the amazing opportunity to join our Front Office leadership team at the Grand Hyatt Seattle as our Assistant Front Office Manager!

As a Great Place to Work in the U.S. for thirteen years running, it's an award-winning culture where you can bring your whole self to work every day, coupled with benefits that empower you to defy expectations and seek excellence.

The Assistant Front Office Manager is a leader of the front desk operation which includes: staff training, inter-department communications, and staff scheduling. The Assistant Front Office Manager should possess strong communication skills and leadership abilities. In addition to assisting and supporting the colleagues of the Front Office team, this position will respond quickly to guest requests and/or concerns in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. This leader reports to the Front Office Manager.

The salary range for this position is $80,170 to $96,900 annually. The anticipated budget for this position ranges from $80,170 to $84,000. Decisions regarding individual salaries will be based on a number of factors, including experience, qualifications, and education.

As a colleague, we have you covered with awesome benefits and perks!

• Medical & Vision insurance for you and your dependents
• 401(k) & Retirement Savings Plan (RSP)
• Basic Life Insurance
• Short Term Disability Insurance
• New Child Leave & Adoption Assistance
• Employee Assistance Program
• Free Uniforms and Cleaning of your Uniform
• Discounted parking
• Discounted Rooms at any participating Hyatt location starting on your first day of employment
• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service
• Tuition Reimbursement
• ORCA Pass subsidy

• 10 days (80 hours) earned upon completing 1-4 years of service
• 15 days (120 hours) earned upon completing 5-9 years of service
• 20 days (160 hours) earned upon completing 10+ years of service
• (2) Floating Holidays per year
• (6) Paid Holidays per year
• Compassionate Leave
• Jury Duty Leave
• Seattle Paid Sick & Safe Time
• Extended Illness Days – unused sick and safe time in excess of 72 hours converted to Extended Illness Days at the end of each calendar year

When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleagues who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,500 properties worldwide.

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• A true desire to satisfy the needs of others
• Refined verbal and written communication skills.
• Minimum of one year previous front office supervisory experience preferred.
• Open availability – ability to work mornings, evenings, weekends and holidays
• Great and thorough attention to detail
• Ability to stand long periods of time
• Previous customer service experience preferred