Front Office Assistant - Dental - Eureka - Closes 11/23/26

UNITED INDIAN HEALTH SERVICES; Eureka (CA); On-site; USD 37,000 - 48,000; Full time

Job summary

UNITED INDIAN HEALTH SERVICES in Eureka, CA is hiring a Dental Front Office Assistant to schedule patients, answer calls, and handle payments in a busy dental clinic. The role requires strong customer service, accuracy, and basic EHR familiarity.

Responsibilities include greeting patients, coordinating appointments, processing payments, filing, and supporting the Dental Services team with policy adherence and quality improvement efforts.

Qualifications

• High school diploma or GED; two years dental receptionist experience (Level I).
• Four years dental receptionist experience (Level II).
• Basic PC skills; familiarity with EHR preferred.

Responsibilities

• Greets clients and visitors in a courteous manner.
• Answers calls, routes to appropriate person, and takes messages.
• Schedules patient appointments and maintains daily calendars for dental providers.
• Handles payments and issues receipts.
• Sorts and files documents; maintains organized work area.
• Assists in policy development and quality improvement activities.

Skills

Customer service

Phone etiquette

Typing 40 wpm

Office communication

Education

High School Diploma or GED

2+ years dental receptionist experience (Level I)

4+ years dental receptionist experience (Level II)

Job description

Eureka, CA, US

1 Attachments

2 days ago Requisition ID: 1772

Salary Range: $26.70 To $35.20 Hourly

SUMMARY

Receives and schedules patients for the Dental Section. Operates multiline telephone system to answer incoming calls and directs callers to appropriate person or section.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

• Greets clients and visitors.
• Customer service skills to include; listening closely to client, provide clear verbal communication, ability to empathize with client, and understanding of organizational protocol and guidelines.
• Answers telephone in a courteous, professional, timely manner; routes calls to appropriate person or section; takes messages and delivers them to appropriate person in a timely manner.
• Provides appointment scheduling for all dental providers. Keeps schedules full with current protocols.
• Sorts, routes, and files various documents and paperwork.
• Makes copies of correspondence and other printed material.
• Maintains professional, organized, clean work station by following organizational policies, guidelines, and safety standards.
• Assists in development of policy, procedures, and quality improvement activities within the Dental Services section as directed.
• Attends Dental Section staff meetings and other organizational meetings as assigned.
• Adheres to accreditation and compliance standards/guidelines.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Copies, scans and faxes documents.
• Prints and updates daily appointment schedules for all dental providers.
• Takes payments for services, writes receipts and routes to appropriate section.
• Orders, receives, and maintains office supplies.
• Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
• Performs other clerical duties as needed, such as filing, photocopying, and collating.
• Assists clients with financial arrangements and process credit card transactions according to established UIHS fiscal policies and fee schedule.
• Confirm client's appointments, provide follow-up calls and schedule appointments.
• Insurance claim review and follow-up.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Educational degrees must be from a US Department of Education accredited school.

• Level I: High School Diploma, or GED equivalent, and two (2) years applicable experience preferred as dental receptionist.
• Level II: High School Diploma, or GED equivalent, and four (4) years applicable experience preferred as dental receptionist.

COMPUTER OPERATIONS

• Basic personal computer skills including electronic mail, word processing, spreadsheet, graphics.
• Electronic health record (EHR) experience preferred.

LANUGUAGE SKILLS

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

• Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
• Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Must possess a valid driver's license.
• Must be able to be insured under the agency's vehicle policy.

OTHER SKILLS AND ABILITIES:

• Ability to type 40 wpm and be accurate.
• Must be able to operate standard office equipment (fax, copier, scanner, etc.).
• Must have strong organizational skills.
• Must be able to work with and be sensitive to American Indian people and their culture.
• Must be able to communicate both orally and in writing.
• Familiarity with dental terminology preferred.
• Have ability to work with Electronic Health Record (EHR).

Attachments (1)

doc BOD M5 JD_Dental Front Office Assistant 260724.pdf