Front Office Assistant - Cardiology / Tampa (BBD + MLK)

Orlando Health; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations, including patient registration, scheduling, and referrals under supervision.

You will travel to Tampa two days a week and work in Tampa locations, with an 8:00am–5:00pm schedule Monday–Friday, in the Cardiology department, ensuring courteous patient service and accurate records.

Qualifications

• High School graduate or equivalent.
• Six (6) months experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

• Schedules patient appointments according to practice protocols and patient preference.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department policies.
• Adheres to and assures compliance with Orlando Health policies and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrates a Commitment to Excellence and strives to improve patient satisfaction.
• Interacts with patients and families in a professional manner.
• Maintains regular, punctual attendance per policies.

Education

High School graduate or equivalent

Job description

Position Summary

Florida Medical Clinic Orlando Health

Job Title: Front Office Assistant

Schedule Hours: Monday - Friday 8:00am - 5:00pm

Department: Cardiology

Location: 14320 Bruce B Downs Blvd Tampa FL (3 days a week)

**Must Be Able To Travel To Tampa 2727 W MLK Jr BLvd Tampa FL 2 days a week

Position Summary

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

• Education & Career Growth - Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.


• Health & Wellness - Comprehensive medical, dental, vision, free virtual visits, and well-being programs.


• Financial & Retirement - Up to 5% employer match on retirement contributions.


• Work-Life Balance - Four weeks of paid parental leave, PTO, and flexible leave options.


• Family & Pet Support - Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

What You Will Do

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.


• Obtains accurate and complete patient demographic and insurance information.


• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.


• Adheres to and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.


• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.


• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.


• Interacts with patients and families in a professional manner.


• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.


• Maintains compliance with all Orlando Health policies and procedures.


• Participates in Quality Assurance/Quality Indicator activities as assigned.


• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.


• Practices the efficient use of supplies.


• Assists Billing Service as requested.

Qualifications

• High School graduate or equivalent.


• Six (6) months experience in a clerical office, or general business, and/or customer service setting

updated: 10/30/2026