Front Office Assistant

GoHealth Urgent Care; West Virginia; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a friendly and energetic Front Office Assistant to join their team. This role is vital in ensuring quality patient care and involves greeting patients, managing files, and supporting medical staff. Ideal candidates will possess excellent interpersonal skills and the ability to multi-task effectively in a dynamic clinical environment. The position requires standing for extended periods and handling various administrative tasks while maintaining a welcoming atmosphere. If you thrive in a collaborative setting and are passionate about patient care, this is the perfect opportunity for you to make a difference in your community.

Qualifications

• BLS certification required at the time of hire.
• 1+ years of customer service or medical office experience.

Responsibilities

• Greet patients and assist with the registration process.
• Collect insurance information and process payments.

Skills

Interpersonal Skills

Multi-tasking

Customer Service

Basic Computer Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Electronic Medical Records (EMR)

Point of Sale (POS)

Job description

Having energized and friendly Front Office Assistants is essential to delivering quality care and creating success in our centers. As a Front Office Assistant, you will be responsible for greeting patients, activating patient files, and providing support to medical staff. If you’re a team player with a warm and welcoming attitude, excellent interpersonal skills, and the ability to multi-task, we’d love for you to join our team!

This role is patient-facing and requires working in a clinical setting. The noise level is moderate and there is a potential for exposure to infectious diseases and blood-borne pathogens. It requires the ability to stand and sit for hours at a time (with some bending and stooping), ability to use manual dexterity in relation to clinical requirements, and ability to lift 50 lbs. Hours may vary based on location, patient volume, and business needs.

Our teams utilize a collaborative working model to build connections across our centers and communities. The primary center for this position is Wheeling, though you may also operate in other local work sites on an as needed basis.

Job Requirements

Required Qualifications:

• Basic Life Support (BLS) required at the time of hire (obtained through the American Red Cross (ARC) or American Heart Association (AHA))
• High School Diploma or equivalency (GED)
• 1+ year(s) of customer service OR experience in a medical office setting
• Experience with basic computer software and the ability to learn electronic medical records

Preferred Qualifications:

• Understanding of occupational medicine
• Experience collecting health insurance information and/or processing patient payments
• Experience with patient registration
• 6+ months of experience navigating computer systems, tools, and technologies – such as Microsoft Office, point of sale (POS), electronic medical record (EMR), or practice management and billing systems

Primary Responsibilities:

• Assist in opening and closing the clinic, locking and unlocking the doors, and maintaining a clean waiting area
• Welcome all On-Site Clinic patients and visitors by greeting them with a friendly demeanor, answering inquiries and directing them through the registration process.
• Answer multi-phone lines, filing, faxing, scanning documentation and completing daily patient callbacks
• Collect all insurance information, verify patient demographics, process payments, and complete phone sheets.
• Discharge patients, verify their information, and provide them with anything needed to leave such as discharge papers, prescription, or work/school excuses

All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.

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