ASSISTANT FRONT OFFICE MANAGER

Thistle City Barbican; Friendly (MD); On-site; GBP 33,000 - 40,000; Full time

Job summary

An exclusive luxury hotel is seeking a dedicated professional to join their team. This role involves ensuring exceptional guest experiences, managing a large team, and maintaining high service standards. The ideal candidate will have a strong customer service ethos, excellent communication skills, and the ability to work under pressure. With a commitment to career development and exceptional training programs, this position offers a unique opportunity to thrive in a dynamic hospitality environment. Join a forward-thinking establishment where your contributions will be valued and rewarded.

Benefits

Tips typically over £200 per month

Complimentary meals whilst on duty

31 days annual leave

Professional development opportunities

Employee Assistance Programme

Discounted stays at Grantley Hall

Cycle to work scheme

Access to Wagestream

Qualifications

• Experience in hospitality with strong customer service skills.
• Ability to manage a team and maintain high service standards.

Responsibilities

• Liaise with departments and ensure guest expectations are exceeded.
• Assist with recruitment and provide training for the team.

Skills

Customer Service

Communication Skills

PMS Experience

Initiative

Attention to Detail

Team Management

Driving License

Tools

Opera V5

Cloud PMS

Job description

£33,500 plus monthly service charge, typically £2,400 annually

40 hours

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants and five sophisticated bars, the extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Key Responsibilities

1. Liaise with all departments efficiently including Housekeeping, Reservations and Food & Beverage.
2. Maintain good working relationships with colleagues and all other departments.
3. Be the point of contact for all guests, ensuring that their expectations are exceeded prior to, during and after their stay, taking ownership of any guests’ issues that may occur.
4. Carry out Reception and Night Porter shifts when required and assist during peak periods.
5. Provide training for the team and assist in team reviews/appraisals and PDPs.
6. Assist with recruitment shortlisting and interviews, as well as preparing paperwork and liaising with candidates prior to their start date.
7. Oversee and manage any outstanding charges on the guests ledger and ensure they are settled promptly.
8. Awareness of the Standard Operating Procedures and assist Department management in the development, implementation and review of these.

Key Skills, Qualities & Experience

1. Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team.
2. Friendly, courteous and helpful with the ability to communicate at all levels with guests and colleagues.
3. Demonstrate a strong customer service ethos and deliver consistently high levels of service delivery.
4. Computer literate, previous experience in using PMS is essential, Opera V5 or Cloud is desirable. Excellent verbal and written communication skills.
5. A high level of confidentiality.
6. Full, clean driving licence due to our insurance policies is desirable.
7. Ability to meet deadlines and work under pressure.
8. Detail oriented and drives standards.
9. Confident, self-motivated and presents a professional persona in all circumstances.
10. Hands-on approach to work, always being productive and looking to improve.
11. Well presented, adhering to Grantley Hall’s grooming standards at all times.
12. Experience of managing a large team within the hospitality industry.
13. Genuine passion and enthusiasm for Yorkshire and the area local to Grantley Hall, as well as providing a 5* experience to all guests and visitors.

We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:

• Tips typically over £200 per month (£2,400 per year).
• Complimentary bespoke uniform and chef whites.
• Complimentary meals whilst on duty.
• Refer a Friend bonus - Earn up to £1000.
• Complimentary employee car parking.
• Complimentary state of the art onsite gym - with personal trainer support.
• 31 days annual leave (including bank holidays) increasing with service.
• Professional development opportunities at all levels.
• Reimbursement on work shoes, sight tests and professional memberships.
• Modern and spacious discounted live-in accommodation for eligible roles.
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector.
• Annual awards ceremony, team events, and incentives to celebrate success.
• Employee Assistance Programme helpline and online support, along with wellbeing champions onsite.
• Team Member of the Month Awards.
• Discount on Grantley Hall's Restaurants, Spa products and Gift Shop.
• Discounted stays at Grantley Hall and other Pride of Britain Hotels.
• Cycle to work scheme.
• Access to Wagestream, allowing you to instantly access your wages.