Front Office Assistant - MDVIP

Orlando Health, Inc.; Tampa (FL); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Tuition reimbursement

PSLF program

Comprehensive health/dental/vision

Retirement contributions match

Parental leave and flexible leave

Fertility/adoption support

Job summary

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations in Tampa, FL. The role involves patient registration, telephone coverage, appointment scheduling, and patient referrals under supervision of Practice Operations leadership.

Qualified candidates will have a High School diploma and at least 6 months of clerical or customer service experience.

Qualifications

• High School graduate or equivalent.
• Six (6) months experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

• Schedules patient appointments according to practice-specific protocols and patient preferences, including pre-certification where required.
• Obtains accurate patient demographic and insurance information.
• Processes requests for medical records per policies and procedures.
• Adheres to Orlando Health policies and value statements.
• Demonstrates competency in office equipment and telephone etiquette.
• Contributes to patient satisfaction and professional interactions with patients and families.

Skills

Customer service

Clerical work

Telephone etiquette

Data entry

Education

High School diploma

Tools

Microsoft Office

Job description

Position Summary

Florida Medical Clinic Orlando Health

Job Title: Front Office Assistant

Full Time: Monday - Friday 8:00 AM to 5:00 PM

Department: MDVIP

Location: Tampa, FL

Job Summary: The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

• Education & Career Growth– Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Health & Wellness– Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
• Financial & Retirement– Up to5% employer matchon retirement contributions.
• Work-Life Balance–Four weeks of paid parental leave, PTO, and flexible leave options.
• Family & Pet Support– Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Qualifications

Education/Training

• High School graduate or equivalent.

Licensure/Certification

• None.

Experience

• Six (6) months experience in a clerical office, or general business, and/or customer service setting