Front Office Assistant

Rutland Regional Medical Center; Rutland (VT); On-site; USD 24,052 - 35,693; Full time

Job summary

A healthcare facility in Vermont is seeking a customer service representative to manage patient registrations and communication. You will handle patient demographics, insurance, and ensure accurate billing for services. The role requires excellent communication skills and basic computer knowledge, ideally with some experience in a medical setting. This is an entry-level full-time position, with a salary range of $17.46 to $25.91 per hour.

Qualifications

• 2 years secretarial experience or medical office training with 1 year in patient or customer service.
• Experience using a computerized health information system.

Responsibilities

• Provide first contact for clinic customers including patients and providers.
• Register patients with complete information for accurate records.
• Communicate visit information to patients effectively.

Skills

Excellent oral and written communication skills

Basic computer skills

Medical Terminology knowledge

Education

High School diploma or equivalent

Tools

Computerized health information system

Job description

Provides integral first contact for all the clinic customers including patients, referring offices, physicians, and providers. Serves as the initial impression for many customers and is important to the organization’s customer service reputation. Responsible for key components of financial integrity of each patient encounter including registering patients with complete demographic, insurance, and clinical information to assure accurate records and timely billing for services rendered, providing accurate information regarding payments to the patients and collecting co-payments at point of service. Appropriately handles multiple incoming phone calls and face to face conversations from a variety of customers with high levels of integrity, triaging, and trouble shooting. Communicates with patients any pertinent visit information, such as when to arrive and any preparation for their clinic visits, diagnostic testing, or procedure. Helps clinical staff as needed and performs all the clerical duties necessary for patients to be seen within the clinic timely. Focus will always be on patient needs and efficient use of hospital resources.

• High School diploma or equivalent.
• 2 years secretarial experience or medical office training including 1 year patient or customer service experience.
• Experience using a computerized health information system.

Required Skills, Knowledge, and Abilities

• Excellent oral and written communication skills.
• Demonstrated strong knowledge of basic computer skills.
• Demonstrated moderate knowledge of Medical Terminology.

Pay range: $17.46 - $25.91

#PM24

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitals and Health Care