FRONT DESK ATTENDANT - 370 LAKESIDE PARK

City of St. Peters; Saint Peters (MO); On-site; USD 28,000 - 40,000; Full time

Job summary

City of St. Peters is seeking a Front Desk Attendant to serve as the primary point of contact for park visitors, answering phones, guiding guests, and handling check-ins.

You will process campsite reservations, assist with equipment rentals, operate the cash register, and keep the Check-In Station stocked and organized both outdoors and indoors. Candidates should have excellent customer service, a friendly demeanor, and the ability to work in a fast-paced environment; First Aid/CPR is a plus and

Qualifications

• First Aid and CPR/AED certification (desired)
• Excellent customer service skills
• A friendly and welcoming demeanor

Responsibilities

• Answer phones and assist visitors in person
• Assist with check-ins and reservations for campsites
• Help with equipment rentals and cashier functions
• Maintain the Check-In Station and keep supplies stocked
• Provide information on park policies, programs, and rules
• Support park programs and activities as needed
• Ensure safety and cleanliness; follow city safety standards

Skills

Excellent customer service

Friendly demeanor

Comfortable in fast-paced environment

Job description

Summary of Position

As a primary point of contact for visitors, the Front Desk Attendant will play a crucial role in delivering exceptional customer service. The responsibilities will include answering phones, assisting visitors, ensuring smooth camper check-ins, processing campsite reservations, and aiding with rental equipment. This position offers a unique opportunity to enjoy the natural beauty of the park while working in both outdoor and indoor settings.

Normal Shift: Varies 8am - 8pm (M-Sun)

Key Duties and Responsibilities

• Clearly and effectively communicate with customers both in person and over the phone.
• Provide assistance or direction as necessary to enhance the enjoyment of visitors.
• Inform and educate visitors about policies, procedures, amenities, programs, and park rules.
• Assist with park programs and activities.
• Perform cashier functions and operate point-of-sale.
• Manage check-ins and reservations.
• Assist with keeping proper record of occupied sites.
• Assist customers with equipment rentals. This may require the ability to bend, stoop, kneel, crouch, climb and move safely over uneven terrain.
• Ensure Check-In Station is clean and properly stocked.
• Ability to lift and/or move over 50 lbs. on a regular basis.
• Maintain an effective working relationship with the general public and fellow employees.
• Ability to work under conditions that require exposure to environmental factors, i.e., weather and hazardous situations, without posing a direct threat to the health and safety of self or others.
• Operate various equipment related to assigned areas.
• Performs all work in compliance with established City safety standards.
• Performs other work as assigned.

Qualifications or desired qualifications

• First Aid and CPR/AED Certification (desired qualification)
• Excellent customer service skills.
• A friendly and welcoming demeanor.
• Comfortable in a fast-paced environment.

All candidates for this position will be subject to a comprehensive background check and drug screening. Employment is contingent upon successful completion of these checks. The City is committed to maintaining a safe and drug-free work environment and requires all employees to adhere to these standards.