Guest Services Coordinator - Part Time

Sun Communities & Sun Outdoors; Jacksonville (FL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

DailyPay

401(k) Plan

Employee Assistance Program

Identity Theft Insurance

Team Member Discounts

Discounts at Sun Outdoors locations

Paid sick leave

Paid holidays & jury duty

Job summary

Sun Communities & Sun Outdoors in Jacksonville, FL is seeking a Guest Services Coordinator to handle daily office tasks and coordinate guest and resident relations at our resort.

The role requires strong customer service, a background in administrative work, and familiarity with property management tools like Yardi. Join a dynamic team and contribute to a welcoming guest experience.

Qualifications

• High School diploma or GED required.
• Minimum 2 years administrative experience required.
• Experience with property management/reservation systems preferred.
• Hotel or resort front desk experience preferred.
• Strong customer service and communication skills; professional appearance.

Responsibilities

• Greet guests and residents; handle comments and complaints with the RV Resort Manager.
• Manage petty cash and record expenditures in proper accounts.
• Answer phones, type, photocopy, fax, file and perform other admin tasks.
• Process payments and deposits in Yardi; issue receipts.
• Coordinate reservations and guest/resident relations events at the resort.

Skills

Customer service

Phone skills

Problem solving

Data entry

MS Office

Education

High School Diploma or GED

Tools

Yardi

Reservation systems

Job description

Overview

Guest Services Coordinators handle the routine office work and administrative responsibilities of the resort, working closely with the RV Resort Manager and other team members.

Overview

Guest Services Coordinators handle the routine office work and administrative responsibilities of the resort, working closely with the RV Resort Manager and other team members.

Job Duties

• Greets and establishes rapport with guests, current and prospective residents. Fields resort comments, suggestions, and complaints to the RV Resort Manager (Essential)
• Maintains the petty cash fund, ensuring to record expenditures in the proper accounts (Essential)
• Performs general administrative functions such as answering phones, typing, photocopying, faxing, filing, and other duties as assigned (Essential)
• Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts (Essential)
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
• Assist with accepting guest reservations in person and via phone
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed
• Assist with planning and coordinating guest and resident relations events and activities within the resort
• Assist with the preparation of marketing materials
• Make collection calls for site rental payments as directed; submit bad debt files to collections
• Process resident move-ins and move-outs
• Complete and maintain resort records, reports, and files
• Refer sales prospects to the RV Resort Manager and/or Sales Manager and enter prospect information into property management/reservation system in a timely manner
• Obtain approvals on prospective resident applications; track all approvals and denials
• Assist prospective residents by checking the status of Sun Homes inventory; review home listings, show homes, and assist with rental applications
• Review and code invoices and other payables & submit to manager approval
• Other duties as assigned
• Check guests in and out for their reservations
• Greet and establish rapport with guests, current and prospective residents
• Field resort comments, suggestions, and complaints to resort leadership
• Maintain petty cash fund

Requirements

• High School Diploma or GED (Required)
• 2 years in administrative experience (Required)
• 6 months in previous experience using property management and/or reservation systems (Preferred)
• 6 months in hotel or resort front desk experience (Preferred)
• Strong customer service skills
• Excellent telephone skills
• Good problem solving skills
• Professional appearance
• Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, the internet, and provide data entry in a timely and efficient manner
• Must have a valid driver's license

Rewarding Benefits

At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, cool perks, and flexibility.

• Get paid daily with DailyPay
• 401(k) Plan with employer matching contribution
• Employee Assistance Program
• Identity Theft Insurance
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Discounts at Sun Outdoors locations across the nation
• Paid sick leave
• Various paid holidays, bereavement time and pay for jury duty

$15 per hour