Front Office Assistant

Columbia Pain Management; The Dalles, Hood River (OR, OR); Vor Ort; USD 36.000 - 52.000; Vollzeit

Zusammenfassung

Columbia Pain Management in Hood River, OR seeks a Front Office Assistant who greets patients and visitors, schedules visits, answers phones, and ensures exceptional service. You will document in EMR, verify demographics, collect payments, and coordinate translations for Spanish-speaking patients to keep the clinic running smoothly.

The role requires strong organizational skills, reliability, and the ability to handle multiple tasks in a busy medical office environment.

Qualifikationen

• Exceptional customer service skills.
• Proficiency in Microsoft Office (1–2 years preferred).
• Medical office experience (1–2 years preferred).
• Electronic Health Records (EMR) experience.
• Effective communication with staff and patients.
• Strong prioritization and organization.
• Spanish translation support when needed.

Aufgaben

• Greet patients and visitors; schedule appointments and collect payments.
• Answer phones, provide information, and forward calls as needed.
• Document patient interactions in EMR and notify staff.
• Verify/update demographics; inform billing as needed.
• Process patient correspondence and missed appointments.
• Request medical records from physicians/facilities.
• Handle faxes and payments; prepare end-of-day deposits.
• Maintain clean, organized waiting area and office.
• Coordinate translation for Spanish-speaking patients.

Kenntnisse

Customer service

Multitasking

Communication

Reliability

Tools

Microsoft Office

EMR (Electronic Medical Records)

Jobbeschreibung

Job Details

Job Location: Legal Address - Hood River, OR 97031, WHO YOU ARE:

We are currently seeking a Front Office Assistant for our Medical Clinic who is passionate about alleviating suffering, enhancing health, and improving our patients' quality of life. You will be responsible for greeting and assisting patients and visitors, scheduling appointments using our electronic medical record system, answering phones, and assuring that our customers receive exceptional service. If you’re a candidate who shares our vision of putting patients first in everything you do, and who is passionate about helping people lead their best possible lives, then we look forward to meeting and talking with you.

POSITION/RESPONSIBILITIES

• Greet and assist patients and visitors with scheduling appointments, answer phones and other administrative support and paperwork, including collecting payments


• Answer telephone courteously and promptly, providing appropriate information, taking messages, referring calls to other office staff when necessary


• Document patient interactions in EMR (electronic medical record) and forward to correct staff member or provider


• Verify and update patient demographic information. Advise billing staff if necessary


• Process patient correspondence (new patient paperwork, denial, dismissal, etc)


• Process patient missed appointments by rescheduling or documenting absence


• Request medical records from physicians and other medical facilities as necessary


• Process incoming faxes.


• Process payments (cash/check/credit card).


• Prepare end of day deposits (cash/check/credit card).


• Process and distribute office mail.


• Maintain a clean and organized work area and patient waiting area.


• Ability to handle a variety of tasks simultaneously.


• Prioritize tasks efficiently while considering the overall office workload.


• Coordinate translation for Spanish speaking patients when necessary

Qualifications: QUALIFICATIONS/ATTRIBUTES

• Exceptional customer service skills


• Proficiency in Microsoft Office: 1-2 years (preferred)


• Medical office experience: 1-2 years (preferred)


• Electronic Health Records: 1-2 years (preferred)


• Personable and well spoken with a high relationship IQ.


• Ability to communicate effectively with all clinic staff, including patients, fellow employees and managers.


• Strong ability to prioritize and organize tasks efficiently.


• Strong attention to detail.


• Ability to stay focused in a busy environment and handle distractions well


• Embrace new challenges with positive attitude


• Reliable (you enjoy coming to work every day!)