Front Office Assistant

OSF Saint Francis Medical Center; Peoria (IL); On-site; Full time

Job summary

A leading healthcare provider in Peoria is seeking a Front Office Assistant to deliver exceptional customer service in a medical setting. This role involves managing patient interactions, scheduling appointments, and ensuring a welcoming environment for patients and families. Ideal candidates will have strong customer service skills and basic proficiency in Microsoft applications. Join a dedicated team focused on patient care and well-being.

Qualifications

• Customer service experience required.
• Basic proficiency in Microsoft applications.

Responsibilities

• Provides exceptional customer service to patients and families.
• Performs reception/clerical duties in a medical practice front office.
• Communicates with insurance companies regarding patient benefits.

Skills

Customer service

Typing

Filing

Telephone skills

Excellent customer service skills

Education

High school diploma or GED equivalent

Tools

Microsoft applications

Job description

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Job Description

Total Rewards

"Your life - our Mission"

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Starting pay for this position is $17.14/hour.

This is an Hourly position.

Overview

This job is located in Peoria, IL

Monday - Friday, 8:00 am - 4:30 pm

Located at the Cancer Institute

Position Summary

The Front Office Assistant provides exceptional customer service throughout their interaction with patients, families, and their support systems. They are the face of the office, and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF's services to patients, families, and other external customers over the phone or in person. Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff, and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.

Qualifications

Required Qualifications:

• High school diploma or GED equivalent
• Customer service experience
• Typing, filing, telephone skills
• Basic proficiency in Microsoft applications
• Excellent customer service skills

Preferred Qualifications:

• Basic knowledge of medical terminology, ICD-10, and CPT codes
• Electronic Medical Record experience

OSF HealthCare is an Equal Opportunity Employer.