Front Office Assistant

Seitzingerandshields; Paducah (KY); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

PTO

401(k) match

Job summary

Purchase Endodontics is seeking a friendly, detail-oriented Front Office Assistant to join our patient-focused team. The role supports a seamless patient experience from the initial call through follow-up, with responsibilities spanning insurance verification, scheduling, payments, and front desk operations.

The ideal candidate is eager to learn, patient-focused, and able to maintain a positive attitude in a fast-paced practice. Dental front desk experience is a plus but not required.

Qualifications

• High school diploma or equivalent.
• Excellent communication and customer service skills.
• Strong attention to detail and organizational ability.

Responsibilities

• Verify insurance benefits, calculate patient portions, and determine pre-pay amounts for consultations and surgeries.
• Enter and manage patient information using EMR systems.
• Discuss treatment plans and financial responsibilities with patients and collect payments as needed.
• Answer and manage a high-volume, multi-line phone system with professionalism and warmth.
• File and follow up on insurance claims, ensuring proper documentation for timely processing.
• Schedule and confirm clinical and surgical appointments.
• Greet patients upon arrival and assist with check-in and check-out.

Job description

Description

Purchase Endodontics is looking for a friendly, detail-oriented Front Office Assistant to join our patient-focused team. Our goal is to provide an exceptional experience for every patient, from their first phone call to their post-treatment follow-up.

The ideal candidate brings a willingness to learn, a kind and caring approach with patients, and a positive attitude.

Responsibilities

• Verify insurance benefits, calculate patient portions, and determine pre-pay amounts for consultations and surgeries.
• Accurately enter and manage patient information using EMR systems.
• Discuss treatment plans and financial responsibilities with patients and collect payments as needed.
• Answer and manage a high-volume, multi-line phone system with professionalism and warmth.
• File and follow up on insurance claims, ensuring proper documentation for timely processing.
• Schedule and confirm clinical and surgical appointments.
• Greet patients warmly upon arrival and assist with check-in and check-out processes.
• Prepare patient charts and maintain daily schedules for the clinical team.
• Maintain a clean and organized front desk area while multitasking efficiently.
• Collaborate with team members to ensure a smooth and positive patient experience.

Requirements

• Previous receptionist or front office experience in a dental or endodontic office preferred but not required.
• High school diploma or equivalent.
• Excellent communication and customer service skills.
• Strong attention to detail and ability to stay organized in a busy environment.
• Positive attitude and a willingness to learn and support the team.
  

Benefits

• Medical, dental, and vision insurance
• Life insurance
• Short- and long-term disability coverage
• Paid time off (PTO)
• 401(k) plan with company match
  

If you’re a dependable team player who enjoys working with patients and values a collaborative, supportive environment, we’d love to hear from you!