Front Office Assistant

OSF Saint Francis Medical Center; Ottawa (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading health care provider seeks a Front Office Assistant to ensure exceptional customer service in a busy medical office. This role involves key responsibilities such as assisting patients with appointments, handling phone inquiries, and managing front office tasks to enhance the patient experience. Ideal candidates will possess a strong foundation in customer service, clerical skills, and a commitment to a patient-first approach.

Qualifications

• High School or GED equivalent required.
• Strong customer service background preferred.
• Proficiency in typing and basic Microsoft applications.

Responsibilities

• Provide exceptional customer services to patients and families.
• Perform clerical duties including scheduling and registration.
• Communicate with insurance companies for patient benefits.

Skills

Customer service experience

Typing

Filing

Telephone skills

Basic Microsoft application proficiency

Excellent Customer Service skills

Education

High School or GED equivalent

Job description

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Job Description

Total Rewards

"Your life - our Mission"

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $17.14/hour. This is an Hourly position.

Overview

POSITION SUMMARY: The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF’s services to patients, families and other external customers over the phone or in person.

Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.

Qualifications

REQUIRED QUALIFICATIONS:

• Education: High School or GED equivalent
• Customer service experience
• Typing, filing, telephone skills
• Basic Microsoft application proficiency
• Excellent Customer Service skills
  
  

Preferred Qualifications

• Basic knowledge of medical terminology, ICD-10 and CPT codes
• Electronic Medical Record experience
  
  

OSF HealthCare is an Equal Opportunity Employer.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Medical Practices

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