Front Office Assistant - Orthopedics

OSF HealthCare; Princeton (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

OSF HealthCare is seeking a Front Office Assistant to provide excellent customer service to patients and families, ensuring a patient-first environment in our clinics. Responsibilities include managing clerical tasks, handling patient calls and appointments, and collaborating with healthcare providers. This entry-level position requires a high school diploma and strong customer service skills.

Qualifications

• High School or GED equivalent required.
• Customer service experience required.
• Proficient in typing, filing, and telephone operations.

Responsibilities

• Provide exceptional customer service to patients and families.
• Perform reception and clerical duties in a medical office.
• Communicate with insurance companies and manage scheduling.

Skills

Customer service experience

Typing

Filing

Telephone skills

Excellent Customer Service skills

Education

High School or GED equivalent

Tools

Basic Microsoft applications

Job description

Total Rewards

Travel to I80 Ortho clinics as needed (Peru, Streator, Mendota, and Princeton)

"Your life - our Mission"

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $17.14/hour. This is an Hourly position.

Overview

POSITION SUMMARY: The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF’s services to patients, families and other external customers over the phone or in person.

Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.

Qualifications

REQUIRED QUALIFICATIONS:

• Education: High School or GED equivalent

• Customer service experience
• Typing, filing, telephone skills
• Basic Microsoft application proficiency
• Excellent Customer Service skills

PREFERRED QUALIFICATIONS:

• Basic knowledge of medical terminology, ICD-10 and CPT codes
• Electronic Medical Record experience

OSF HealthCare is an Equal Opportunity Employer.

REQUIRED QUALIFICATIONS:

• Education: High School or GED equivalent

• Customer service experience
• Typing, filing, telephone skills
• Basic Microsoft application proficiency
• Excellent Customer Service skills

PREFERRED QUALIFICATIONS:

• Basic knowledge of medical terminology, ICD-10 and CPT codes
• Electronic Medical Record experience

OSF HealthCare is an Equal Opportunity Employer.