Front Office Assistant - Orthopedics

OSF HealthCare; Ottawa (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

OSF HealthCare seeks a Front Office Assistant to offer excellent customer service and manage various clerical tasks in a busy medical office. The role is pivotal in creating a patient-first environment and involves managing calls, scheduling, and liaising with insurance providers. Candidates should possess a high school diploma, customer service skills, and ability to use basic software applications.

Qualifications

• Education: High School or GED equivalent.
• Customer service experience required.
• Typing, filing, telephone skills necessary.

Responsibilities

• Provide exceptional customer service to patients and families.
• Perform clerical duties in a medical practice front office.
• Communicate with insurance companies for patient benefits.

Skills

Customer service

Typing

Filing

Telephone skills

Basic Microsoft application proficiency

Excellent Customer Service skills

Education

High School or GED equivalent

Job description

Total Rewards

Travel to I80 Ortho clinics as needed (Peru, Streator, Mendota, and Princeton)

"Your life - our Mission"

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Expected pay for this position is $17.14/hour. This is an Hourly position.

Overview

POSITION SUMMARY: The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF’s services to patients, families and other external customers over the phone or in person.

Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.

Qualifications

REQUIRED QUALIFICATIONS:

• Education: High School or GED equivalent

• Customer service experience
• Typing, filing, telephone skills
• Basic Microsoft application proficiency
• Excellent Customer Service skills

PREFERRED QUALIFICATIONS:

• Basic knowledge of medical terminology, ICD-10 and CPT codes
• Electronic Medical Record experience

OSF HealthCare is an Equal Opportunity Employer.

REQUIRED QUALIFICATIONS:

• Education: High School or GED equivalent

• Customer service experience
• Typing, filing, telephone skills
• Basic Microsoft application proficiency
• Excellent Customer Service skills

PREFERRED QUALIFICATIONS:

• Basic knowledge of medical terminology, ICD-10 and CPT codes
• Electronic Medical Record experience

OSF HealthCare is an Equal Opportunity Employer.