Front Office Assistant

OSF HealthCare; Oak Lawn (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established healthcare provider seeks a Front Office Assistant to deliver exceptional customer service and support in a medical practice. This role is vital in ensuring a patient-first environment, creating a positive first impression of the services offered. The Front Office Assistant will handle various reception and clerical tasks, working closely with patients, providers, and insurance companies to meet patient needs effectively. If you are passionate about providing excellent service and thrive in a collaborative environment, this opportunity is perfect for you.

Qualifications

• High School diploma or GED is required.
• Customer service experience is essential for this role.

Responsibilities

• Provide exceptional customer service to patients and families.
• Perform clerical duties including scheduling and registration.

Skills

Customer Service

Typing

Filing

Telephone Skills

Excellent Communication

Education

High School or GED equivalent

Tools

Microsoft Applications

Electronic Medical Records

Job description

Total Rewards

Your life - our Mission

OSF HealthCare is dedicated to providing Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition, and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $19.37/hour. This is an Hourly position.

Overview

POSITION SUMMARY: The Front Office Assistant provides exceptional customer service throughout their interaction with patients, families, and their support systems. They are the face of the office, and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF’s services to patients, families, and other external customers over the phone or in person.

The Front Office Assistant performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. They work collaboratively with patients, providers, office staff, and insurance companies to ensure that patient needs are met. The role includes communicating with insurance companies to determine patient benefits, completing prior authorizations, and being responsible for incoming and outgoing patient calls, co-pay collection, and appointment and procedure scheduling for patients.

Qualifications

REQUIRED QUALIFICATIONS:

• Education: High School or GED equivalent
• Customer service experience
• Typing, filing, telephone skills
• Basic Microsoft application proficiency
• Excellent customer service skills

PREFERRED QUALIFICATIONS:

• Basic knowledge of medical terminology, ICD-10, and CPT codes
• Electronic Medical Record experience

OSF HealthCare is an Equal Opportunity Employer.