Front Office Assistant - Psychiatry

OSF Saint Francis Medical Center; Evergreen Park (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established healthcare provider is seeking a Front Office Assistant to deliver exceptional customer service and create a welcoming environment for patients and families. This role involves managing patient interactions, scheduling appointments, and collaborating with healthcare professionals. The ideal candidate will have strong customer service skills and proficiency in Microsoft applications. Join a dedicated team focused on patient care and support, where your contributions will make a meaningful impact on the lives of others.

Qualifications

• High School diploma or GED equivalent required.
• Customer service experience is essential for this role.

Responsibilities

• Provide exceptional customer service to patients and families.
• Perform reception and clerical duties in a medical practice.

Skills

Customer service experience

Typing skills

Filing skills

Telephone skills

Excellent customer service skills

Education

High School diploma or GED equivalent

Tools

Microsoft applications

Electronic Medical Records

Job description

Job Description

Total Rewards

"Your life - our Mission"

OSF HealthCare is dedicated to providing Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition, and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $19.37/hour. This is an Hourly position.

Overview

POSITION SUMMARY: The Front Office Assistant provides exceptional customer service throughout interactions with patients, families, and support systems. They are the face of the office, and their interactions with patients and families are essential in creating a patient-first environment. This role helps create an excellent first impression of OSF’s services to patients, families, and other external customers, whether over the phone or in person.

They perform a variety of reception and clerical duties in a medical practice front office, adhering to department guidelines for scheduling and registration. They work collaboratively with patients, providers, office staff, and insurance companies to ensure patient needs are met. Responsibilities include communicating with insurance companies to determine patient benefits, completing prior-authorizations, managing incoming and outgoing patient calls, collecting co-pays, and scheduling appointments and procedures.

Qualifications

REQUIRED QUALIFICATIONS:

• High School diploma or GED equivalent
• Customer service experience
• Typing, filing, and telephone skills
• Proficiency in basic Microsoft applications
• Excellent customer service skills

Preferred Qualifications

• Basic knowledge of medical terminology, ICD-10, and CPT codes
• Experience with Electronic Medical Records

OSF HealthCare is an Equal Opportunity Employer.