Front Office Assistant

COMMONWEALTH MANAGEMENT LLC; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Commonwealth Pain & Spine is seeking a Front Office Assistant who will be the first and last point of contact for patients in our St. Matthews Clinic on-site in Louisville, KY.

You will greet patients, check them in, update appointment status, collect intake forms and enter data into the EMR. The ideal candidate has strong computer and phone skills, can handle multiple tasks while maintaining professionalism, and communicates well with physicians, staff, and patients.

Qualifications

• Knowledge of basic medical terminology, coding, eligibility and office procedures preferred.
• Strong computer and phone skills with professional interaction.
• Experience in medical front office is preferred.

Responsibilities

• Greets and checks patients in and updates appointment status.
• Assists patients with intake forms and ensures form completeness.
• Answers calls promptly and transfers to appropriate departments.
• Enters patient information into EMR and maintains accurate records.
• Schedules re-evaluation visits and updates appointment cards.
• Maintains positive relationships with referral sources and staff.
• Performs other duties as assigned.

Skills

Computer skills

Phone skills

Interpersonal skills

Multitasking

Education

HS Diploma or equivalent

Tools

EMR

KASPER

INSPECT

Job description

Job Category: Administrative & Operations

Requisition Number: FRONT001168

• Posted : September 22, 2026
• Full-Time
• On-site

Locations

Showing 1 location

St. Matthews Clinic
Louisville, KY 40207, USA

Description

Company Overview:

Commonwealth Pain & Spine is a pain management network dedicated to improving the lives of our patients by treating their pain with the utmost respect and providing them with the most innovative, safe, responsible, and clinically proven pain relief possible. Our team of best-in-class physicians, administrators, and staff empathizes with the needs of our patients. We recognize that their pain is exhausting and debilitating and limits their quality of life. Relief from chronic pain is achievable in various degrees through our intelligent and multimodal team-based approach. Our entire team is committed to providing levels of patient satisfaction and overall clinical outcomes that far exceed the expectations of the medical community, referring physicians, and our customers.

Job Summary:

This role is the “face” of Commonwealth Pain and Spine as the first employee our patients see when they walk in the door, or the last that they see when they exit after their appointment. The Front Office Assistant is expected to be friendly and compassionate and adhere to our Mission, Vision, Values, and the CP&S Patient Guarantees.

Responsibilities:

• Greets and checks patients in and updates appointment status
• Assists patients with completion of intake forms
• Inspects forms for completeness and accuracy
• Calls patients with appointment reminders and reschedules as needed
• Answers all telephone calls promptly warmly responds with information, assistance, and/or transfers the call to appropriate person or department
• Establishes and maintains positive relationships with referral sources
• Checks patients out and schedules patient for re-evaluation visits, procedures and presents appointment cards
• Enters all pertinent patient information and notes into EMR
• Scans all applicable patient paperwork
• All other duties as assigned

Requirements:

• Knowledge of current basic medical terminology, coding, eligibility and office procedures preferred
• Strong computer and phone skills
• Ability to effectively present information, respond to questions and professionally interact with physicians, office managers, employees, insurance adjusters, case managers, employers, patients and the general public
• Ability to handle multiple, simultaneous tasks effectively and efficiently while maintaining a professional, courteous manner
• Ability to exercise good judgment and positively influence others, including handling confrontations with poise and efficiency
• EMR, KASPER, INSPECT knowledge and experience preferred
• Medical Front Office experience, preferred

Education:

• HS Diploma or equivalent

Commonwealth Pain and Spine is an Equal Employment Opportunity Employer!

Physical Requirements:

The physical demands of this position will include sitting and standing with occasional light to medium lifting. An employee must meet these requirements to successfully perform the essential duties of this job. Reasonable accommodation will be made in accordance with ADA rules and regulations.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.