Front Office Assistant

PT Partners LLC; Fairbanks (AK); On-site; USD 25,000 - 35,000; Full time

Job summary

Home Town Physical Therapy in Fairbanks, AK is seeking a full-time front desk receptionist. You will greet patients, schedule appointments, verify insurance, and assist with billing and records management.

The role requires a high school diploma or GED, strong attention to detail, and excellent customer service. Prior medical office experience is preferred, with a focus on friendly patient interactions.

Qualifications

• Requires a high school diploma or GED.
• One or more years of experience in a medical records department or recent graduation from an accredited medical records program strongly preferred.
• Strong attention to detail and accuracy a must. Strong interpersonal skills with a focus on exceptional customer service required.

Responsibilities

• Communicate effectively with patients, physicians, staff, and payers.
• Schedules patients for services within established guidelines.
• Greets and registers patients in a timely, professional and customer-focused manner.
• Explains policies and billing processes to patients and directs them as needed.
• Tracks and obtains insurance verification/authorization information from payers and communicates to relevant staff.
• Collects patient co-payments, co-insurance, and deductibles.
• Generates and maintains medical records.
• Responds to information requests per procedures.
• Discharges patients from the system.
• Maintains cash drawer system per procedure.
• Maintains inventory and orders supplies as needed.
• Attends clinic/management meetings and participates in in-service education.
• Participates in training and cross-training of staff; ensures competency.
• Participates in performance improvement activities and adheres to HIPAA and corporate policies.
• Performs other duties as requested.

Skills

Customer service

Multitasking

Attention to detail

Communication

Education

High school diploma or GED

Tools

Windows OS

Microsoft Excel

Word processing

Job description

Description

Home Town Physical Therapy is seeking an energetic and well-organized individual. You must have excellent customer service skills and be proficient at multitasking.

Home Town Physical Therapy is seeking an energetic and well-organized individual. You must have excellent customer service skills and be proficient at multitasking.

Job Type

Full-time

Responsibilities Include, But Are Not Limited To

• Communicate effectively (in person and by phone) and courteously with patients, physicians and their office staff, insurance company representatives, peers, co-workers, and supervisors.
• Schedules patients for services(s) within established guidelines.
• Greets and register patients in a timely, professional and customer-focused manner.
• Explains the policies and procedures and billing processes to patient. Direct patient appropriately as needed.
• Tracks and obtains ongoing insurance verification/authorization information from payers and communicates this data to patient, admission staff and treatment team.
• Collects patient co-payment, co-insurance, and deductibles as well as related fees for supplies and services.
• Generates and maintains medical records.
• Responds to all requests for information according to established procedures.
• Discharges patients from the system.
• Assumes responsibility for and maintains the cash drawer system according to procedure.
• Maintains office and facility inventory and orders supplies as needed, following established procedures.
• As appropriate, attends and participates in clinic/management meetings and in-service education programs.
• Participates in training and cross training of all staff. Ensures competency of training to maintain efficient clinic operation.
• Participates in performance improvement activities. Adheres to policies regarding infection control, risk management, HIPAA and corporate compliance.
• Performs other duties as requested.

Requirements

QUALIFICATIONS: Requires a high school diploma, or GED. One or more years of experience in a medical records department or recent graduation from an accredited medical records program strongly preferred. Strong attention to detail and accuracy a must. Strong interpersonal skills with a focus on exceptional customer service required. Computer experience in windows, spreadsheets, and word processing preferred.

Salary Description

Starting at $21.65