Front Office Assistant

PT Partners; Fairbanks (AK); On-site; USD 19,286,000 - 27,552,000; Full time

Job summary

Home Town Physical Therapy is seeking an energetic receptionist/administrative assistant to greet patients, verify insurance, and register patients for services. You will handle scheduling, payments, and basic medical records while maintaining a customer-focused approach.

The role requires excellent communication, detail orientation, and the ability to multitask in a busy clinical environment. Prior clerical experience in healthcare is preferred; on-site work in Alaska is expected.

Qualifications

• Requires a high school diploma or GED. One or more years of medical records or related experience preferred.
• Strong attention to detail and accuracy; excellent customer service is essential.
• Proficiency with Windows-based software, word processing, and basic spreadsheets.

Responsibilities

• Communicate professionally with patients, physicians, payers, and staff.
• Register and greet patients; schedule services within guidelines.
• Explain billing policies and collect co-pays and fees as applicable.
• Obtain and verify insurance information and authorizations.
• Maintain medical records and ensure accuracy of documentation.
• Respond to information requests and discharge patients from the system.
• Assist with inventory, supplies, and meetings as needed.
• Support training and cross-training to maintain clinic operations.

Skills

Customer service

Communication

Multitasking

Office software

Education

High school diploma or GED

Tools

Windows

Word

Excel

Job description

Description

Home Town Physical Therapy is seeking an energetic and well-organized individual. You must have excellent customer service skills and be proficient at multitasking.

Responsibilities include, but are not limited to:

• Communicate effectively (in person and by phone) and courteously with patients, physicians and their office staff, insurance company representatives, peers, co-workers, and supervisors.
• Schedules patients for services(s) within established guidelines.
• Greets and register patients in a timely, professional and customer-focused manner.
• Explains the policies and procedures and billing processes to patient. Direct patient appropriately as needed.
• Tracks and obtains ongoing insurance verification/authorization information from payers and communicates this data to patient, admission staff and treatment team.
• Collects patient co-payment, co-insurance, and deductibles as well as related fees for supplies and services.
• Generates and maintains medical records.
• Responds to all requests for information according to established procedures.
• Discharges patients from the system.
• Assumes responsibility for and maintains the cash drawer system according to procedure.
• Maintains office and facility inventory and orders supplies as needed, following established procedures.
• As appropriate, attends and participates in clinic/management meetings and in-service education programs.
• Participates in training and cross training of all staff. Ensures competency of training to maintain efficient clinic operation.
• Participates in performance improvement activities. Adheres to policies regarding infection control, risk management, HIPAA and corporate compliance.
• Performs other duties as requested.

Requirements

QUALIFICATIONS: Requires a high school diploma, or GED. One or more years of experience in a medical records department or recent graduation from an accredited medical records program strongly preferred. Strong attention to detail and accuracy a must. Strong interpersonal skills with a focus on exceptional customer service required. Computer experience in windows, spreadsheets, and word processing preferred.