Front Office Assistant

Gen4 Dental Partners; Columbus (OH); On-site; USD 31,000 - 38,000; Full time

Job summary

A leading dental practice in Columbus is seeking a Front Office Associate. This integral role involves patient interaction, scheduling, insurance verifications, and maintaining accurate health records in a supportive environment. Join us for a career that offers work-life balance, generous time off, and professional growth opportunities.

Benefits

Up to 3 weeks PTO

Paid parental leave

401(k) match

Health benefits

Employee Assistance Programs

Continuing education

Wellness perks

Flexible pet insurance

Qualifications

• Customer service experience is required.
• Dental office experience is preferred.

Responsibilities

• Build and maintain productive schedules for doctors.
• Verify insurance coverage and complete pre-authorizations.
• Assist with patient check-in and maintain health records.

Skills

Customer service

Job description

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Company Description

At Hoffman Dental, we look forward to exceeding your expectations by providing you with the best preventative and restorative care starting at the first assessment and through the entire treatment process. Whether you are scheduling a routine cleaning, a dental implant, veneers, or Invisalign, Hoffman Dental will treat you and your family with the respect and open communication that you deserve. We look forward to establishing a lifelong relationship with you and your family! Our office is conveniently located on the northwest side of Columbus, situated in Upper Arlington, and close to the Ohio State University Golf Club at the 5 Points intersection. We offer convenient hours for early or late appointments for our patients in Columbus and Franklin County area.

Company Description

At Hoffman Dental, we look forward to exceeding your expectations by providing you with the best preventative and restorative care starting at the first assessment and through the entire treatment process. Whether you are scheduling a routine cleaning, a dental implant, veneers, or Invisalign, Hoffman Dental will treat you and your family with the respect and open communication that you deserve. We look forward to establishing a lifelong relationship with you and your family! Our office is conveniently located on the northwest side of Columbus, situated in Upper Arlington, and close to the Ohio State University Golf Club at the 5 Points intersection. We offer convenient hours for early or late appointments for our patients in Columbus and Franklin County area.

To learn more about our office, check out our website here: https://hoffmandentaloffice.com/about/

Job Description

Our dental front office associates are the heart of our practice – they are the first and last impressions to be made on our patients. Our front office team plays an essential role in helping the operations of the office run smoothly and delivering best in class patient care. By joining our team, you will have:

• Work Life Balance (Monday-Wednesday 7am-4:30pm, Thursday 9am-4pm, Possibly 1-2 Saturdays per year 7:30am-2pm)
• Time Off: Up to 3 weeks PTO + 8 Paid Holidays (PTO rolls over!)
• Parental Leave: Up to 3 weeks paid
• 401(k) Match
• Health Benefits: Medical, dental, vision, HSA & FSA + earn up to $2,000/year when selecting our quality care plans
• Employee Assistance Programs: Free 24/7 support for personal, financial & legal issues
• CE & Growth: SPEAR access + continuing education
• Wellness Perks: $28/month gyms, 12K+ on-demand workouts when selecting our quality care plans
• Pet Insurance: Flexible plans + 24/7 telehealth for your pet
  
  

Key Responsibilities

• Build and maintain productive schedules for our doctors and hygienists
• Verify insurance coverage and fee schedules while completing full insurance breakdowns for patients
• Complete pre-authorizations and referrals as appropriate for patients; gather all necessary information for claim processing
• Coordinate financial agreements and consent forms for the patient's financial responsibility of dental treatment
• Assist patients with understanding their treatment plan and increase dental case acceptance
• Assist with patient check-in, registration, and maintain patient health and dental records with strong attention to detail and adherence to HIPAA Privacy Practices
• Ensure efficient office operations, including distribution/response to mail, scheduling, answering and returning of phone calls, responding to patient billing inquiries, and direction of workflow as necessary
  
  

Qualifications

• Customer service experience
• Dental office experienced (preferred)
  
  

Additional Information

We provideequal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Working Environment & Physical Requirements

Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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