Front Office Assistant

Smile Starters; Charlotte (NC); On-site; USD 21,000 - 33,000; Full time

Job summary

Smile Starters is a pediatric dental practice in Charlotte, NC, seeking a bilingual Front Desk professional. You will greet families, manage check-ins, answer calls, schedule appointments, and assist with insurance processing in a friendly, patient-focused environment.

The ideal candidate has at least 1 year in a medical or dental office, strong computer skills, fluency in Spanish and English, and a can-do attitude to support a collaborative team.

Qualifications

• Associate’s degree or higher.
• Minimum 1 year experience in a medical or dental office.
• Fluent in Spanish and English.
• Experience with dental/medical office software.
• Familiarity with NCTracks is a plus.
• Strong computer skills.

Responsibilities

• Greet and communicate with patients and families in a friendly, professional manner.
• Check in patients and update paperwork and electronic records.
• Answer incoming phone calls and respond to patient inquiries.
• Schedule new and follow-up patient appointments; confirm via phone, text, or email.
• Follow up with patients who missed appointments; reconcile procedures billed.
• Process insurance claims and verify eligibility.
• Interpret for clinical staff and patients as needed.
• Perform other duties as assigned to support the team.

Skills

Bilingual Spanish/English

Strong communication skills

Excellent computer skills

Team player / Friendly demeanor

Education

Associate’s degree or higher

Tools

NCTracks

Job description

Bilingual Front Desk /FOAAbout Smile StartersSmile Starters is a general dental practice serving children and young adults ages 1–20. We are dedicated to educating our patients on best practices for lifelong oral health. Working with the youngest members of our community allows us to achieve long-term results, which is highly rewarding for our team of Hygienists and Dentists. Many of our former patients now bring their own children to us — a testament to the care and relationships we build.This position provides an opportunity to assist in communication with non-English speaking patients and their families while performing front desk and clerical duties in a busy, supportive office environment.Job Duties / ResponsibilitiesGreet and communicate with patients and families in a friendly, professional mannerCheck in patients and update necessary paperwork and electronic recordsAnswer incoming phone calls and respond to patient inquiriesSchedule new and follow-up patient appointmentsConfirm appointments via phone, text, or emailFollow up with patients who missed appointmentsCheck out patients, including collecting patient portions of visits and scheduling future appointmentsReconcile procedures performed with those billedProcess insurance claims and verify eligibilityInterpret for clinical staff and patients as neededPerform other duties as assigned to support the teamIdeal CandidateAssociate’s degree or higherDesire and aptitude to learn and grow in a dental/medical officeMinimum of 1 year experience in a medical or dental officeFamiliarity with NCTracks a plusStrong computer skillsFriendly, professional demeanor and excellent communication skillsBilingual in Spanish and English (required)Requirements“Can-do” attitude and willingness to help the teamExperience in a dental or medical office environmentFluent in Spanish and EnglishBenefitsCompetitive salary with performance incentivesPaid time offHealth, dental, vision insurance, short term disability, and supplemental life insuranceCompany paid Basic Life Insurance and Long-Term DisabilityRetirement plan optionsFriendly, supportive, and collaborative team environmentOpportunity for career growth within a well-established pediatric-focused practiceRequirements“Can-do” attitude and willingness to help the teamExperience in a dental or medical office environmentFluent in Spanish and English