Bilingual Front Office Coordinator – Pediatric Dental

Smile Starters; Charlotte (NC); On-site; USD 21,000 - 33,000; Full time

Job summary

Smile Starters is a pediatric dental practice in Charlotte, NC, seeking a bilingual Front Desk professional. You will greet families, manage check-ins, answer calls, schedule appointments, and assist with insurance processing in a friendly, patient-focused environment.

The ideal candidate has at least 1 year in a medical or dental office, strong computer skills, fluency in Spanish and English, and a can-do attitude to support a collaborative team.

Qualifications

• Associate’s degree or higher.
• Minimum 1 year experience in a medical or dental office.
• Fluent in Spanish and English.
• Experience with dental/medical office software.
• Familiarity with NCTracks is a plus.
• Strong computer skills.

Responsibilities

• Greet and communicate with patients and families in a friendly, professional manner.
• Check in patients and update paperwork and electronic records.
• Answer incoming phone calls and respond to patient inquiries.
• Schedule new and follow-up patient appointments; confirm via phone, text, or email.
• Follow up with patients who missed appointments; reconcile procedures billed.
• Process insurance claims and verify eligibility.
• Interpret for clinical staff and patients as needed.
• Perform other duties as assigned to support the team.

Skills

Bilingual Spanish/English

Strong communication skills

Excellent computer skills

Team player / Friendly demeanor

Education

Associate’s degree or higher

Tools

NCTracks

Job description

Smile Starters is a pediatric dental practice in Charlotte, NC, seeking a bilingual Front Desk professional. You will greet families, manage check-ins, answer calls, schedule appointments, and assist with insurance processing in a friendly, patient-focused environment.

The ideal candidate has at least 1 year in a medical or dental office, strong computer skills, fluency in Spanish and English, and a can-do attitude to support a collaborative team.