Front Office Assistant

Florida Atlantic University; Boca Raton (FL); On-site; USD 21,491,000 - 32,236,000; Part time

Job summary

Florida Atlantic University is seeking a Front Office Assistant in Boca Raton, FL. This role supports the movement of patients through the clinic from initial inquiry to checkout in a HIPAA-compliant, welcoming manner.

Minimum qualifications include FAU undergraduate status with at least six credit hours (twelve if international) and a 2.0 GPA, plus availability for part-time hours (up to 20 per week) Monday through Friday, 8am–5pm. Division of Student Affairs oversees the role.

Qualifications

• FAU degree-seeking undergraduate student with a minimum of six credit hours (or twelve if international) and a 2.0 GPA required.
• Part-time availability (up to 20 hours per week) during Monday–Friday, 8am–5pm.
• Division of Student Affairs is the sponsoring department.

Responsibilities

• Schedule appointments based on patient needs and clinic priorities.
• Identify patient eligibility for services using EHR systems.
• Verify insurance status and obtain plan details for correct billing.
• Direct patients on intake forms and portal navigation.
• Ensure required documents are on file and appropriately scanned.
• Triage walk-ins and decide whether to schedule or escalate with nursing staff.
• Arrange follow-up appointments at checkout.
• Answer questions on immunization requirements for prospective students.

Skills

Customer service

Attention to detail

HIPAA compliance

Education

Undergraduate student at FAU

GPA 2.0 requirement

Six credit hours (twelve if international)

Tools

EHR systems

Job description

Note: Current FAU employees must apply as an internal applicant by logging into their existing Workday employee account.

Florida Atlantic University is seeking a Front Office Assistant. - Boca Raton, FL. This position reports directly to the Front Office Coordinator and is responsible for executing tasks to facilitate the smooth flow of patients through the clinic, from point of inquiry through to check out, in a HIPAA compliant, professional and welcoming matter.

Summary of Responsibilities

• Schedule appointments appropriately based on the following factors: patient availability; urgency of symptoms; clinic priorities; and the availability of medical and dental staff.
• Develop a thorough understanding of where and how information is stored in multiple Electronic Health Records systems to identify whether a patient is eligible for services.
• Apply a working knowledge of insurance plans accepted by SHS to verify patients’ medical and/or dental insurance status and obtain plan details to ensure that patients are billed correctly.
• Consider the type of visit being scheduled to direct patients on next steps, such as completing appropriate intake forms and how to navigate the patient portal.
• Verify that appropriate intake forms have been completed and that appropriate identification and insurance documents are on file.
• Assess whether late arrivals can be accommodated. For walk-in patients, use professional judgement to decide whether to schedule a triage, schedule an appointment, or consult the nursing team for further advice.
• At check-out, schedule follow-up appointments as necessary.
• Answer questions from prospective students on immunization compliance requirements and report any common barriers faced by students to the Front Office Coordinator.
• Review all faxes received through electronic inboxes in multiple Electronic Health Record Systems and assign appropriately.
• Interpret out-of-hours nurse reports received via fax and assess whether the chief complaint is clinical or administrative in order to assign to the correct team.
• Review radiology reports received via fax and attach to the original radiology order to ensure timely and accurate communication of results.
• Scan and index any paper-based patient documents, as well as electronic documents sourced from outside the Electronic Health Records Systems’ ecosystems

Minimum Qualifications

FAU degree-seeking undergraduate student with a minimum of six credit hours (or twelve if international) and a 2.0 GPA required.

Salary

$15 per hour.

Temporary Student

College or Department

Division of Student Affairs

Location

Boca Raton

Work Days and Hours

Monday - Friday 8am - 5pm. Up to 20 hours per week.

Application Deadline

2026-09-03

Special Instructions to Applicant

This is a part time position.

Explore Living in Palm Beach County

The goal is to provide local employers and new employees in the area a comprehensive guide with places to live. View it here: Discover Housing Resources in Palm Beach County | BDB

Request For Accommodations

Individuals with disabilities requiring accommodations may contact the Office of Civil Rights and Title IX at 561-297-3004 or send an email at [e-mail]. To contact Human Resources, please call 561-297-3057. For communication assistance call 7-1-1.