Sales Coordinator

Pyramid Burlington Management; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

Pyramid Global Hospitality invites applications for a Sales Coordinator at Sunseeker Resort Florida Gulf Coast, Curio Collection by Hilton. This role supports the Sales Team with contracts, proposals, reports, and event coordination across luxury properties and a dynamic market.

Two years of hotel sales or related experience is required, with Delphi experience preferred. The role emphasizes exceptional guest service, cross‑department collaboration, and a professional, organized office

Qualifications

• Minimum of two (2) years of hotel sales, convention services, catering and/or hotel operations experience.
• Delphi experience preferred.
• Previous experience in a luxury resort setting preferred.

Responsibilities

• Provide high‑level sales support by preparing contracts, proposals, and serving as the point of contact for clients.
• Generate reports, assemble information packets, and coordinate meetings and events.
• Assist sales team by managing schedules, travel arrangements, and appointments.
• File important documents, organize the office, and communicate information to stakeholders.
• Utilize the Delphi sales automation system per department standards.
• Build strong relationships with other departments and maintain guest satisfaction.

Skills

Hotel sales

Convention services

Catering

Hotel operations

Tools

Delphi

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:
Sunseeker Resort Florida Gulf Coast, by Curio is a stunning waterfront destination located in Southwest Florida, offering the perfect blend of luxury and leisure. With 785 guest rooms and more than 60,000 square feet of event and meeting space, the resort is designed to accommodate both upscale leisure getaways and dynamic business gatherings. Guests can indulge in an impressive collection of 18 food and beverage outlets, from fine dining to casual coastal fare, showcasing flavors from around the world. The resort also features a luxurious pool scene, including the largest rooftop pool in Florida, providing sweeping views of Charlotte Harbor and an elevated, resort-style experience. Sunseeker is where elevated hospitality meets sun-soaked relaxation.

What you will have an opportunity to do:

The Sales Coordinator role is to perform general office duties to support all members of the Sales Team. This role is responsible for coordinating and synchronizing the needs of the team. Strong organizational skills, detail oriented and effective communication will be critical to the success of this position, and will report to the Director of Resort Sales.

All duties are performed in accordance with department and Sunseeker Resort policies, practices and procedures.

POSITION RESPONSIBILITIES/DUTIES:

• Provide high-level support by preparing sales contracts, proposals, and serve as the point of contact for clients
• Generating reports, gathering materials, assembling information packets, arranging and coordinating meetings and events
• Assist sales team by managing schedules, appointment, and travel arrangements
• Filing important documents, organizing the office and communicating relevant information to key stakeholders
• Utilizing the sales automation system, DELPHI efficiently and effectively based on department standards
• Build impactful relationships with all other departments
• Accountable for fostering consistent levels of extraordinary customer service throughout the workplace that result in the highest levels of guest satisfaction
• Maintain a positive workspace for all team members where team member engagement levels are high due to everyone feeling valued and enjoy coming to their job
• Promote diversity, inclusion, pride, respect, camaraderie and fairness
• Foster strong relationships by doing things the right way with integrity, hard work, collaboration and teamwork
• Have fiscal responsibility for both the property as well as the departments by consistently looking for ways to refine the business without compromising guest satisfaction
• Create ways to further enrich the guest experience by continuously reviewing, offering suggestions on refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles and retention of luxury standards
• Proactively seek feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience
• Perform other functions as needed

What are we looking for?

MINIMUM REQUIREMENTS:

• Minimum of two (2) years of hotel sales, convention services, catering and/or hotel operations experience
• Delphi experience preferred
• Previous experience in a luxury resort setting preferred