Front Office Agent: Patient Experience & Scheduling

Workstream; Kansas City (MO); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

PTO

Paid holidays

Health, dental, and vision benefits

401K with matching

Job summary

Apex Dental Partners is seeking a patient-focused Front Office team member in Kansas City, MO to be the first point of contact and ensure a smooth, welcoming experience for every patient. You will manage schedules, verify demographics and insurance, collect payments, and support daily operations alongside clinicians and front desk colleagues in a collaborative, growth-minded environment.

Positive attitude, reliable communication, and multitasking ability are essential as we deliver exceptional

Qualifications

• Minimum 1 year of front office or customer-facing experience (healthcare or dental preferred).
• Positive, outgoing, and professional demeanor with a strong commitment to customer service.

Responsibilities

• Deliver a professional, friendly, and efficient experience when handling patient calls and inquiries.
• Manage provider schedules to optimize flow and support a productive day.
• Greet patients and verify demographic and insurance information for accuracy.
• Prepare and clearly communicate treatment plans and next steps.
• Collect payments and manage financial conversations with accuracy.
• Verify insurance benefits, submit claims, and support reimbursement processes.
• Coordinate patient check-in/check-out for a smooth experience.
• Maintain accurate patient records in practice systems.
• Collaborate with team members to support efficient patient flow and operations.

Skills

Front desk experience

Customer service

Communication

Microsoft Office / Google Suite

Open Dental

Education

High School Diploma

Tools

Open Dental

Google Suite

Job description

Apex Dental Partners is seeking a patient-focused Front Office team member in Kansas City, MO to be the first point of contact and ensure a smooth, welcoming experience for every patient. You will manage schedules, verify demographics and insurance, collect payments, and support daily operations alongside clinicians and front desk colleagues in a collaborative, growth-minded environment.

Positive attitude, reliable communication, and multitasking ability are essential as we deliver exceptional