Front Office Agent (M/F)

Accor Hotels; Santa Monica (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

Accor Hotels is seeking a dedicated receptionist for its Ibis COMO location in Santa Monica. This role involves being the first contact for guests, managing check-ins, facilitating room allocations, and providing exceptional service. Candidates should be fluent in English and Italian, with a strong team spirit and interpersonal skills. This position offers opportunities for development within a respected international brand.

Benefits

Training and development opportunities

Accor discounts card

International work environment

Qualifications

• Attentive to guests' needs with a personal touch.
• Able to efficiently check in and out guests.
• Knowledgeable about hotel features and services.

Responsibilities

• Welcoming guests and managing check-in/check-out processes.
• Coordinating with housekeeping for room allocations.
• Handling guest inquiries and anticipating their needs.

Skills

Team spirit

Interpersonal skills

Fluency in English

Fluency in Italian

Knowledge of a third language

Job description

Company Description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Job Description

We are looking for one receptionist to welcome our guests at Ibis COMO.

As the first point of contact for our hotel, the receptionist will play a crucial role to impact positively our guest.

Responsibilities:

• Check in and check out
• Allocation rooms coordinating with the housekeeping department.
• Anticipating guests needs and handle their inquiries
• Having a complete knowledge of the hotel, including room types, relative features and facilities, rates, F&B outlets and promotions, etc.

During the night shift, you are responsible for the activities such as: hotel closing, cash collection, and anticipating the needs of the next day

Qualifications

Careful of others and the environment around you: you contribute to making the stay as impeccable as unforgettable by bringing your little personal touch!

With a strong team spirit and a keen sense of interpersonal skills, you are attentive to the needs of guests.

Very fluent in Italian and English, you also have a good knowledge of a third language

By joining us as a receptionist, you will become an Heartist

Additional Information

Contract Full Time

What we offer:

• Be part of an international company
• Work for a leader brand as Accor present in more than 110 countries
• Training, development and career opportunities
• Benefits according to the role
• Accor discounts card

Your development:

What's more, Accor offers you training in all the hotel jobs throughout your career and infinite possibilities for career development across multiple establishments and brands within the group's hotels.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

We will be waiting for you!

Be ALL you are with all your Heart #LimitlessCareers

The job offer refers to both gender in accordance with the provisions of Legislative Decree 903/77 and Legislative Decree 125/91