Front Office Agent

InterContinental The Clement Monterey; Cannery Row (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading hotel as a Front Office Agent in Monterey, California. This role involves greeting guests, managing check-ins and check-outs, and ensuring outstanding customer service. We offer competitive benefits including medical, dental, 401k, and vacation time. Ideal candidates are energetic and guest-oriented individuals with a passion for hospitality.

Benefits

Medical, Dental, and Vision Benefits

401k Participation

Earned Vacation

Paid Sick Time

Qualifications

• Minimum of 1 year in customer service position required.
• Ability to stand/walk for 8+ hours and lift 50 lbs.
• Friendly, outgoing demeanor required.

Responsibilities

• Check guests in and out of the hotel.
• Handle incoming calls and assist guests courteously.
• Assist in various areas as needed.

Skills

Customer Service

Computer Competency

Cash Handling

Education

High School Diploma or equivalent

Job description

The Front Office Agent will perform all Front Office functions, (inclusive of checking guest in/ out of hotel, answering all incoming calls and transferring call as appropriate), serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone and assisting guests in other areas when needed.

As part of this job, this individual is required to: demonstrate great computer competency skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service oriented demeanor.

WORKING RELATIONSHIPS:Reports: Front Office Management Team, Instant Service Supervisor and Rooms Division Manager.Interacts: Internal and External Guests

BENEFITS: Full Time associates are eligible for medical, dental, vision after 30 days following the first of the month. All associates are eligible to participate in 401k after 6 months of employment. Earned and Accrued Vacation; Paid Sick time, etc.

EDUCATION:Minimum of High School Diploma or equivalent.

WORK EXPERIENCE:Minimum of 1 year of customer service position is required in Hospitality or equivalent.

PHYSICAL REQUIREMENTS:Prolonged standing/walking for 8+ hours. Ability to walk around the hotel, up and down stairs, stoop, kneel, lift a minimum of 50 lbs.

Join us and be a part of a dynamic team of individuals dedicated to providing guests with new and exciting experiences every day. InterContinental The Clement Monterey is committed to full compliance with the Federal Immigration Laws.

The job qualifications listed above are not all inclusive of the essential and non-essential job functions of each position, and are solely a guideline for these positions. EQUAL OPPORTUNITY EMPLOYER EOE/M/F/D/V

INTERCONTINENTAL THE CLEMENT MONTEREY

750Cannery Row |Monterey | CA | 93940

T: [phone] | F: [phone]

www.intercontinental.com/montereyic