Inn Host

The Inn at Mattei's Tavern; Irvine (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a premier luxury hotel as a Front Desk Agent where you'll be the first point of contact for guests. Your role involves ensuring an exceptional customer service experience by managing check-ins, reservations, and guest inquiries, all within a guest-focused hospitality environment.

Qualifications

• 1 year of previous Guest Services experience preferred.
• Ability to handle multiple tasks efficiently.
• Willingness to work holidays and weekends.

Responsibilities

• Greet guests and facilitate smooth check-in/check-out processes.
• Handle room reservations and special requests.
• Process payments and handle financial transactions accurately.

Skills

Interpersonal skills

Communication skills

Attention to detail

Team-focused

Tools

Opera

Unifocus

Google

Trip Advisor

Yelp

Opentable

Job description

Job Description

Join our team as a Front Desk Agent, where you'll be the friendly face and welcoming voice that sets the tone for our guests' stay. As the first point of contact, your impeccable customer service skills and attention to detail will create a memorable and positive experience, ensuring our guests feel valued from check-in to check-out. As part of The Inn at Matteis Tavern family, you will oversee and orchestrate a proactive and seamless Guest program, including but not limited to: reaching out to guests prior to arrival, greeting guests upon arrival, and overseeing all aspects of their stay.

• Greet guests upon arrival, facilitate smooth check-in/check-out processes, and provide information about hotel services, amenities, and policies.
• Handle room reservations, confirm guest details, assign rooms, and communicate any special requests or accommodations to relevant departments.
• Provide excellent customer service by addressing guest inquiries, concerns, and requests promptly and professionally, creating a positive and welcoming atmosphere.
• Process payments, verify payment information, and handle financial transactions accurately, including cash handling and coordinating with the accounting department.
• Serve as a central point of communication, relay messages between guests and other hotel departments, and maintain accurate records of guest interactions and requests.

$23.34/hour

Qualifications:
Qualifications

• Ability to handle multiple tasks efficiently
• Strong interpersonal and communication skills
• Exceptional follow through and attention to detail
• Previous Guest Services experience preferred- 1 year in a similliar role
• Use of Opera, Unifocus, Google, Trip Advisor, Yelp and Opentable a plus
• Excellent written and communication skills
• Willingness to work holidays and weekends as business levels dictate
• Pleasant and professional phone demeanor.
• Must be “Team” focused.
• Ability to take on new responsibilities and roles as the position demands, whether they are administrative or operationally based

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Railway Jonata LLC is an Equal Opportunity Employer, M/F/D/V. Railway Jonata LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Railway Jonata LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.