Front Office Agent - Full Time

Park Hyatt Los Cabos at Cabo del Sol; Hawaii; On-site; USD 46,000 - 62,000; Full time

Job summary

Hyatt seeks a Front Office Agent at the Hana-Maui Resort to deliver the warm Aloha welcome and oversee guest check-in and hotel service communications. You will greet guests, process registrations, handle payments, and promote hotel offerings with a friendly, professional attitude.

This full-time role requires independence, excellent verbal and written communication, and the ability to work evenings, weekends, and holidays in a fast-paced island resort environment.

Qualifications

• Needs to be able to work independently.
• Desire to satisfy guests in a fast-paced environment.
• Refined verbal and written communication skills.
• Must be able to provide full availability including evenings, weekends and holidays.

Responsibilities

• Manage guest check-in and check-out with courtesy and aloha.
• Communicate hotel services and promotions to guests.
• Process payments and handle guest inquiries.
• Perform additional tasks as assigned by management.

Skills

Independent work

Customer service

Verbal & written communication

Evenings/weekends/holidays

Job description

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"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone." Peggy Focheux Duval: Director of Learning & Development, France

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. Join us for this incredible opportunity to be part of our team as a Front Office Agent at the H ā na-Maui Resort .

The hourly rate for the full-time front office agent is $25.75

The Front Office Agent enhances the check-in experience by displaying courtesy and Aloha to all guests through positive interactions and attitude. The Front Office Agent is responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment, responding to guest inquiries, and any additional assigned tasks deemed necessary by management. The front office agent is able to work independently, having autonomy, discipline and problem-solving skills to complete tasks and meet goals without constant supervision. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

"All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status."

Qualifications

• Needs to be able to work independently.
• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills
• Must be able to provide full availability including evenings, weekends and holidays.

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