Concierge

Hyatt Hotels Corporation; Nashville (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Life Insurance

Disability

Tuition Reimbursement

Travel Perks

Job summary

Hyatt Hotels Corporation is seeking a courteous Front Desk/Guest Services Associate to greet guests, manage reservations, and coordinate services at our Nashville-area property. You will answer inquiries, assist with local recommendations, and ensure smooth arrivals and departures in a fast-paced environment.

Strong communication in English is essential; prior hospitality experience preferred. This role offers comprehensive benefits and opportunities for growth within the Hyatt family.

Qualifications

• Excellent customer service skills and ability to handle guest requests with tact.
• Strong English communication, both spoken and written.
• Ability to input and retrieve information accurately using hotel systems.
• Proven ability to work in a fast-paced hospitality environment.
• Minimum bonding standards and neat appearance.

Responsibilities

• Greet guests with a warm, sincere welcome and provide information on hours and local attractions.
• Assist guests with reservations at local restaurants and venues; build relationships with vendors.
• Proactively arrange accommodations and special requests during guests' stay.
• Use hotel systems to track reservations, events, and amenities.
• Answer phone calls professionally and relay messages to guests.

Skills

Customer service

Attention to detail

Effective communication

Languages

Education

High school diploma

Tools

Moderately complex computer system

Job description

Close Inclusive Collection Job Postings Notification

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Join the Hyatt family! We are seeking individuals who are passionate about providing exceptional care and service to others. At Hyatt, we offer comprehensive on-the-job training and take pride in supporting the growth and development of our colleagues.

We provide a competitive benefits package, including Medical, Dental, and Vision coverage, 401(k), Life Insurance, Short-Term and Long-Term Disability, Employee Assistance Program (EAP), Tuition Reimbursement, and outstanding Travel Perks.

Come grow your career with us!

Job Functions:

• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions.
• Assisting guests with Reservations at local restaurants, concert venues, and other local vendors. Establish relationships with these vendors to ensure their assistance with guests needs.
• Proactively reach out to guests to arrange any special needs or accommodations during their stay.
• Utilization of systems to track any reservations, special occasions and amenities to be delivered during guests stay.
• Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
• Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or reservation issues
• Regular attendance in conformance with the standards, which may be established by Thompson Nashville from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
• In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
• Summon front service/bell assistance to escort guests to their rooms as appropriate.
• Maintain familiarity with all property functions and outlet operations to market property to guests in a positive manner. Directs guest flow through hotel giving assistance and directions to restaurant and other guest / client facilities.
• Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.

Qualifications

1. 1. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
2. 2. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, to collect accurate information and resolve conflicts.
3. 3. Ability to stand and move throughout front office and continuously perform essential job functions.
4. 4. Ability to read, listen, and communicate effectively in English, both verbally and in writing.
5. 5. Ability to access and accurately input information using a moderately complex computer system.
6. 6. Hearing and visual ability to observe and detect signs of emergency situations.
7. 7. Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities.
8. 8. Individuals are required to meet the minimum bonding standards.
9. 9. All employees must maintain a neat, clean, and well-groomed appearance (specific standards available).
10. 1. High school diploma preferred.
11. 2. Prior hospitality experience preferred.
12. 3. Applicants with additional language skills preferred.

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