Front Office Agent / Driver

Blue Sky Hospitality Solutions; New York (NY); On-site; USD 36,000 - 60,000; Full time

Job summary

Blue Sky Hospitality Solutions in New York is seeking a Front Office Agent to welcome guests, coordinate daily front desk activities, and support a smooth check-in process.

You will handle guest requests, resolve issues, and assist with shuttle operations while maintaining records in MS Office applications. A year of front desk experience and strong English communication are required.

Qualifications

• 1 year experience in Front Desk or customer service positions.
• Hilton experience is desirable but not required.
• Proficiency in MS Office and English (oral and written).
• Strong communication and interpersonal skills.
• Good organizational, multitasking and problem-solving abilities.

Responsibilities

• Manage front desk day-to-day activities, respond to guest calls, and resolve issues.
• Ensure prompt and accurate check-in for guests.
• Support brand standards and training requirements.
• Handle complaints and guest requests efficiently.
• Monitor stock and replenish office supplies; troubleshoot emergencies.
• Manage mail distribution and cash handling; oversee shift Open/Close.
• Maintain guest records and issue folios as needed.
• Ensure compliance with company policies and security requirements.
• Operate hotel shuttle to/from airport and approved areas.

Skills

Customer service

Front desk operations

Communication

Multitasking

Problem-solving

Organizational skills

Education

High School diploma

Tools

MS Office

Excel

Word

Job description

About the Front Office Agent position

We are looking for a responsible Front Office Agent who will be joining our reception team, acting as our company's ‘face’ and ensuring our visitors are properly welcomed. Your duties will also include coordination of all front desk activities according to daily checklists.

You should possess a pleasant personality together with a dynamic professional attitude to achieve customer service and financial goals.

You should also be able to deal efficiently with complaints and have a solid customer service approach.

Front Office Agent / Driver responsibilities

• Manage front desk day to day activities, ensure prompt reply to guest calls, requests and resolve guest issues and complaints.
• Ensuring timely and accurate check-in
• In attendance and committed to excellence in performance.
• Complete all training required by brand standards.
• Handling complaints and specific customers requests.
• Monitoring stock and replenish office supplies and troubleshooting emergencies
• Managing mail distribution.
• Handling cash and shift Open/Close process.
• Managing guest records and issue guest folios upon request.
• Overseeing the compliance with company’s policies and security requirements.
• Drive hotel shuttle to and from airport and any other areas approved by management.

Front Office Agent / Driver requirements

• 1 year experience of working on a Front Desk, Reception, or any other customer service related position, Hilton Experience is desired but not required.
• Profound experience in customer service, front office operation and basic bookkeeping procedures.
• Good experience with office machines (such as fax machines and printers).
• Good practical knowledge of MS Office, particularly Excel and Word, and proficiency in English (oral and written).
• Strong communication and interpersonal skills
• Good organizational, multitasking and problem-solving skills
• High School diploma; additional certification will be a bonus