Front Desk

PEG Company; Anchorage (AK); On-site; USD 19,286,400 - 27,552,000; Full time

Job summary

PEG Company is seeking a Front Desk Agent to be the first point of contact for guests, delivering outstanding service and ensuring smooth check-in/check-out. You will handle guest inquiries, manage payments, and maintain accurate records in the property's system while coordinating with housekeeping and maintenance to meet guest needs.

The role requires strong communication, problem-solving, and interpersonal skills, with a flexible schedule including evenings, weekends, and holidays.

Qualifications

• Excellent communication and guest service skills.
• Strong problem-solving and interpersonal abilities.
• Proficiency with computers and reservation/PMS systems is a plus.
• Ability to stay calm and professional under pressure.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests with a friendly, professional demeanor.
• Handle check-in and check-out procedures accurately.
• Answer calls, address inquiries, and provide information on services and local attractions.
• Secure payment methods, issue room keys, and maintain records in the PMS.
• Resolve guest issues promptly or escalate when needed.
• Coordinate with housekeeping/maintenance to prepare rooms and fulfill requests.
• Maintain a clean, organized lobby and front desk area.
• Follow security procedures and monitor access; report suspicious activity.
• Assist with reservations, cancellations, and modifications.
• Promote hotel services to enhance guest satisfaction.
• Occasionally drive shuttle or assist valet services if required.

Skills

Strong communication

Problem-solving

Interpersonal skills

Remain calm under pressure

Flexible schedule

Bilingual abilities

Education

High school diploma or equivalent

Tools

PMS (Property Management System)

Job description

Description

The Front Desk Agent serves as the first point of contact for guests, delivering exceptional customer service and ensuring a smooth check-in, check-out, and overall stay experience. This role requires professionalism, attention to detail, and the ability to multitask in a fast-paced hospitality environment while upholding the hotel and Brand’s service standards.

• Greet and welcome guests upon arrival with a friendly and professional demeanor.
• Perform accurate check-in and check-out procedures.
• Answer and direct phone calls, handle guest inquiries, and provide information about hotel services, amenities, and local attractions.
• Secure the guest’s method of payment, issue room keys, and maintain accurate records in the property management system.
• Resolve guest complaints promptly and effectively, escalating issues when necessary.
• Coordinate with housekeeping and maintenance to ensure rooms are ready and guest requests are fulfilled.
• Maintain lobby and front desk area cleanliness and organization.
• Follow security procedures, monitor guest access, and report any suspicious activity.
• Assist with reservations, cancellations, and modifications.
• Promote hotel services and amenities to enhance guest satisfaction.
• Some properties may require driving hotel shuttle or guest cars to support valet service.

Requirements:

• High school diploma or equivalent; hospitality or customer service training preferred.
• Previous experience in a front desk, reception, or customer service role desirable.
• Strong communication, problem-solving, and interpersonal skills.
• Proficiency with computers and reservation/property management systems (PMS experience a plus).
• Ability to remain calm and professional under pressure.
• Flexible schedule availability, including evenings, weekends, and holidays.
• Some locations may require a Drivers’ License and insurability to operate company vehicles.
• Bilingual skills are a plus.

Physical Requirements:

• Ability to stand for extended periods (up to 8 hours).
• Frequent use of hands and arms for typing, phone handling, and guest interactions.
• Occasionally lift or carry items up to 25 pounds (luggage or supplies).
• Ability to bend, stoop, and reach as required.
• Clear verbal communication and professional appearance at all times.