Front Office Agent - Carpenter Hotel

Hyatt Hotels; Austin (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in hospitality is seeking a Front Desk Agent to provide exceptional service to guests. The role involves check-in/out processes, reservation management, and maintaining company culture. Candidates should possess strong communication skills and have at least 6 months of experience in the hospitality industry.

Qualifications

• Excellent communication skills, verbal and written.
• Ability to speak, read, write, and understand primary workplace language.
• 6 months related experience in the hospitality or service industry.

Responsibilities

• Check in and out all hotel guests in a confident, professional manner.
• Assist in developing and implementing special projects.
• Ensure all calls are answered courteously and professionally.

Skills

Communication

Conflict resolution

Hospitality knowledge

Education

High School diploma or GED

Job description

About Us

In 2006 Bunkhouse was created to oversee a growing portfolio of hotels and Jo’s Coffee locations. Bunkhouse has a reputation for building memorable experiences that offer more than just a good night’s sleep and a great cup of coffee. Passion for design, tireless attention to detail and commitment to creating authentic culture have earned our properties a unique place in the hearts and minds of those who visit us. Our work is rooted in the communities in which we exist, and we believe above all else in creating an awareness of and connection to a sense of place in all that we do.

Job Summary

A Front Desk Agent will exceed the expectations of all Bunkhouse guests in a multitude of tasks that include, but are not limited to, telephone operations, checking guests in and out, taking reservations, inventory control and concierge services.

The person in this position must have excellent communication skills, the ability to resolve conflicts and a thorough understanding of Bunkhouse policies. All Bunkhouse employees are expected to greet all guests in proximity and make each feel important by providing a genuine welcome. Furthermore, they must develop and maintain the company’s culture, values, and reputation in the public eye.

Responsibilities

• Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction

• Complete all shift checklist items

• Check in and out all hotel guests in a confident, professional and personalized manner

• Take hotel reservations accurately and efficiently

• Assist in the development and implementation of special projects

• Ensure immediate response is given to any and all guest comments and concerns and inform immediate supervisor of concerns and assist implementing corrective measure when necessary

• Maintain a positive relationship with all employees and guests

• Ensure all calls are answered in a courteous, professional and efficient manner

• Maintain an accurate log of guest calls for assistance or complaints, and ensure completion of all items

• Open, secure and balance out shift banks to include the verification of all cash, credit card and room charge transactions during all shifts

• Maintain accuracy with all accounting and billing procedures

• Have a comprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability)

• Issue guest safety deposit boxes as requested

• Possess fluent knowledge of local restaurants, special events, city attractions, amenities and directions

• Always ensure open lines of communication with all departments and upper management via email, logbooks, meetings, etc., to ensure all needs of the hotel are met.

• Maintain a high level of cleanliness and safety in the work area

• Ensure that all equipment is maintained in good, safe working condition

• Maintain an increased awareness of safety issues throughout the property

• Keep abreast of safety and emergency procedures and OSHA requirements

• Attend relevant meetings

Qualifications

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Requires excellent communication skills, both verbal and written.
• Must be able to speak, read, write, and understand the primary language(s) of the workplace
• Ability to speak effectively before groups of employees or guests.
• Ability to learn and perform all essential job functions accurately and safely.

Education and Experience Requirements

• High School diploma or general education degree (GED).
• 6 months of related experience in the hospitality or service industry

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.