Front Office Agent | Benefits Include: Tuition Reimbursement, Free Room Nights and MANY MORE

Hyatt Regency; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free room nights

Medical insurance

401K with company match

Paid vacation

Paid family leave

Tuition reimbursement

Free colleague meals

Employee stock purchase plan

Retail discounts

Job summary

Hyatt Regency Miami is seeking a Front Office Associate to greet guests, handle check-ins/check-outs, and provide information about hotel services. You will be the face of Hyatt, delivering exceptional guest experiences in a fast-paced environment.

The role emphasizes warm guest interaction, accuracy in processing payments, and smooth coordination with other hotel departments to ensure memorable stays for guests visiting downtown Miami.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Must be able to work a flexible schedule, AM or PM shifts, holidays, and weekends.

Responsibilities

• Greet guests and manage the guest registration process.
• Communicate hotel services and promotions to guests.
• Respond to guest inquiries and assist with requests.

Skills

Customer service

Communication skills

Physical stamina

Flexible schedule

Job description

Summary

At Hyatt, we believe in the power of belonging- of making people feel at home wherever they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job- it's a career for people who care.

Organization- Hyatt Regency Miami

Our downtown Miami hotel is next to one of the trendiest neighborhoods, known as Brickell. Our iconic towers overlook the Miami River and our ideal downtown location puts you in steps from the Miami Riverwalk, and Bayfront Park, and close to the port of Miami and the Kaseya Center (formerly FTX Arena). For a day of shopping, our hotel is near Brickell City Center. Or, explore Little Havana and tour the Frost Museum of Science.

Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives the opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquiries. You'll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!

We Offer Excellent Benefits

• Free room nights, Discounted, and Friends & Family Room Rates
• Medical, Prescription, Dental and Vision Insurance
• 401K with company match
• Paid Vacation, sick days, new child leave, and personal day
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Free colleague meals during shift
• Employee Stock Purchase Plan
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Ability to stand for long periods of time
• Must be able to work a flexible schedule, AM or PM shifts, holidays, and weekends

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status