Seasonal Front Office Agent

Red Jacket Resorts; Yarmouth (MA); On-site; USD 26,752 - 28,240; Full time

Job summary

A leading hospitality company in Massachusetts is seeking a Front Desk Agent to provide efficient guest services and ensure satisfaction. Responsibilities include checking guests in and out, maintaining knowledge of resort amenities, and assisting with reservations. Ideal candidates should have at least one year of experience in Front Desk or Reception and be a team player with strong problem-solving skills. This role offers competitive pay and the opportunity to create memorable experiences for guests.

Qualifications

• Minimum 1 year of experience in Front Desk / Reception.
• Ability to work well as a member of a group.

Responsibilities

• Check guests in and out of the resort in a friendly manner.
• Maintain knowledge of resort features, amenities, and room types.
• Communicate all guest requests with appropriate departments.

Skills

Team Player

Problem-solving skills

Job description

Red Jacket Beach Resort, 1 S Shore Dr, South Yarmouth, MA 02664, USA

• Pay or shift range: $19.42 USD to $20.50 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors including skill set, experience, location, qualifications, and other job-related reasons.

Description

Front Desk Agent

Red Jacket Resorts, Cape Cod’s premier resort and hospitality company, is seeking dynamic and motivated candidates for Front Desk Agent.

Are you ready to welcome our guests to their best beach vacation ever? Then you should be joining our team!

The Front Desk Agent is focused on providing efficient service and creating memorable experiences with a positive attitude with all our guests. In this position, you will have a direct impact on the overall experience of our hotel guests and be responsible for ensuring 100% satisfaction.

Responsibilities

• Checking guests in and out of resort in a warm and friendly manner
• Being knowledgeable of all the features, amenities, daily programming, hours of operation, room types, numbers, layout, décor, and locations of the resort collection
• Knowledgeable about room rates, special packages and promotions
• Maintain daily house count and expected arrivals/departures
• Utilize the resort's property management system
• Communicate all guest requests with appropriate departments
• Assisting booking reservations as requested
• Excellent problem‑solving and empowerment skill set

Qualifications

• Team Player: works well as a member of a group
• Experience: minimum 1 year Front Desk / Reception

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.