Reservation Agent / Front Desk Agent

Moxy South Beach; Miami Beach (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

401k

Health/Dental/Vision/Life Insurance

Management Development Program

Travel Discounts

Career Advancement Opportunity

Job summary

A leading hospitality provider in Miami Beach is seeking an enthusiastic Front Desk Agent to welcome guests and ensure a memorable stay. The ideal candidate will have prior front desk experience or a strong customer service background and will be provided with comprehensive training to excel in the role. Responsibilities include managing guest check-ins, distributing room keys, and addressing inquiries. Benefits include health insurance, vacation pay, and career advancement opportunities.

Qualifications

• Prior front desk experience in a brand setting or luxury hotel environment is ideal.
• Strong knowledge of software applications, especially Microsoft Office.
• Fluent in English; Spanish skills are highly desired.

Responsibilities

• Welcome guests and manage their check-in processes.
• Distribute keys and assign rooms accurately.
• Answer guest inquiries to ensure an excellent stay.

Skills

Customer service

Communication skills

Fluency in English

Positive attitude

Software knowledge

Tools

Microsoft Office

Opera

Slack

Job description

About Us

Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do!

About the Role

Seeking charismatic and outgoing hospitality professionals to join our growing TEAM! As Front Desk Agent you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests.

Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine and set the tone for an unforgettable guest experience.

Advancement Opportunities and Professional Career Path

• Front Office Manager
• Operations Manager
• Assistant General Manager
• General Manager

TEAM Benefits

• 401k
• Health/Dental/Vision/Life/Voluntary Insurance
• Management Development Program
• TEAM and Travel Discounts
• Vacation/Well/Holiday Pay
• Career Advancement Opportunity
• Referral Bonus Program

Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available.

Travel Discounts—With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts! Get away to relax, visit family or see the World!

Responsibilities

In this role you will welcome guests, manage their information, distribute keys, and assign rooms, and answer any general inquiries to ensure they have an excellent stay with us.

Requirements

• Prior front desk experience in a brand setting or luxury hotel environment is ideal, but willing to train the right customer service professional looking to grow their career. We are dedicated to thoroughly training & developing our team into hotel leaders through interactive teamwork in a positive work environment!
• Strong knowledge of software applications is beneficial, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)
• Strong communication and listening skills and excellent speaking, reading, and writing ability
• Fluency in English: additional languages preferred. Spanish language skills are highly desired
• Flexible schedule required for days, weekends, and holidays
• High energy with effective and influential people skills. Positive attitude and the desire to motivate others
• The ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming
• Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas

Source: Hospitality Online