Front Office Agent

Hyatt Regency; Orlando (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Hyatt Regency Grand Cypress is seeking a Front Office Associate to manage guest registrations and communicate hotel services and promotions. This role offers visibility and interaction with guests, serving as the face of Hyatt at the front desk.

Responsibilities include processing payments, responding to inquiries, and promoting hotel offerings while delivering a high standard of guest service in a busy hotel environment.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.

Responsibilities

• Register guests during check-in and check-out processes.
• Explain hotel services and promotions to guests.
• Handle guest inquiries and payment processing as needed.
• Represent Hyatt with a friendly, professional front desk demeanor.

Skills

Guest service

Verbal communication

Written communication

Standing/Stamina

Job description

Organization- Hyatt Regency Grand Cypress

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Front Office Associate – Job Overview

Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!

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Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.

Use your past hotel job experience to make a difference at Hyatt.