Assistant Director of Front Office

1 Hotels Group; United States; Hybrid; USD 65,000 - 90,000; Full time

Job summary

Starwood Hotels is seeking an Assistant Director of Front Office with a proven record in hotel operations and guest service. The role focuses on delivering exceptional guest experiences while safeguarding the brand’s operational and financial performance.

We expect a minimum of 4 years in similar roles, with a post-secondary diploma or degree as a plus. Strong leadership, excellent communication, and a willingness to meet the demands of a 24-hour operation are essential.

Qualifications

• Minimum 4 years of front office/hotel operations experience.
• Post-secondary diploma or degree preferred.
• Strong leadership and financial performance tracking skills.

Responsibilities

• Ensure excellence of guest experience and adherence to brand standards.
• Lead front office operations and drive financial results.
• Engage guests and team members with clear communication and service excellence.
• Support a 24-hour operation with flexible leadership presence.

Skills

Hotel operations

Guest service

Leadership

Communication

Education

Post-secondary diploma or degree

Job description

Grow with us...Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.When it comes to the guest experience, we are 100% obsessive about making it as perfect as possible. Our Senior Leadership Team, while overseeing the overall operations, finance, and marketing of our brand, is accountable to every person who visits or stays with us, as well as our employees and our partners, whether that means greeting a guest, ensuring that every brand standard is upheld, or overseeing the strategy for development of a new hotel.We're currently in search of a seasoned, insightful, and innovative Assistant Director of Front Office - a thought leader with a gift for service and an instinct for leadership, whose most important tasks are to ensure the excellence of the entire guest experience, as well as the brand's operational and financial results.About you...Passionate about hotel operations and guest service with a minimum of 4 years of similar work experience.A post-secondary diploma or degree would be a plus.An expert in hotel rooms division operations, a strong leader and a proven track record in guest and team member engagement and financial performance.Excels at communication, both verbal and written.Is flexible and willing to meet the demands of a 24-hour operation.As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.Life at Starwood Hotels is based on a simple idea: the world is brimming with natural beauty, vivid splendor, and heartwarming whimsy - and we want to keep it that way. Our mission is to inspire others to do the same while crafting unique and evolved luxury experiences.We seek next-level talent with lots of heart and plenty of hustle, individuals who love to be of service, obsess over details, honor nature, aren't afraid to ask questions, have the confidence to share new ideas and the respect to listen to diverse worldviews. We care about who you are, how you treat others and what fires you up. Read on to learn more about our new opportunities, open now