Front Office Agent

SH Group; Nashville (TN); On-site; USD 21,000 - 29,000; Full time

Job summary

Starwood Hotels in Nashville is seeking a warm Front Office Agent to welcome guests and ensure a relaxing, effortless stay from arrival to departure. You will handle guest inquiries, assist with check-in/out, and collaborate with team members in a 24-hour operation.

A minimum of 1 year in guest or customer service is preferred, and knowledge of a second language is a plus. Starwood Hotels is committed to a diverse, inclusive culture and exceptional service, offering opportunities to grow within

Qualifications

• Minimum 1 year of similar work experience.
• Strong guest-service orientation and communication skills.
• Ability to multi-task in a fast-paced hotel environment.

Responsibilities

• Assist guests at arrival and departure with a friendly, helpful attitude.
• Provide attentive front desk service and answer inquiries.
• Support team with daily tasks in a 24-hour operation.

Skills

Guest service

Communication

Team player

Multitasking

Detail oriented

Flexible

Second language

Job description

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

The Front Offices at Starwood Hotels are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand's best self.

We're current searching for a warm, welcoming, articulate Front Office Agent to ensure that every guest's experience is relaxing and effortless-at arrival and departure and all through the stay. If you love meeting new people, being of service, and helping to grow a great brand, we'd love to chat.

About you...

• Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience.
• Ability to speak a secondary language is a plus.
• Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented.
• Is flexible and willing to meet the demands of a 24-hour operation.

About us...

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.