Front Office Agent

Silverado Weddings; Napa, Northern (CA, KY); Hybrid; USD 32,000 - 33,000; Full time

Job summary

Sil verado Resort in Napa, CA seeks a Front Office Agent to deliver attentive service at check-in, during the stay, and at checkout while maximizing occupancy and guest satisfaction. You will be the first point of contact, handling inquiries and coordinating with other hotel departments to ensure a smooth guest experience.

The role requires professional appearance, prompt communication, and a strong knowledge of resort facilities.

Qualifications

• Experience in a resort or related field preferred.
• Proficiency in Microsoft Office applications is preferred.

Responsibilities

• Greet and welcome guests at the Front Desk per Silverado standards.
• Answer inquiries about resort services, hours, and transportation.
• Process check-ins and checkouts in a courteous, efficient manner.
• Balance cash and follow cash handling policies.
• Operate Front Desk computer systems and HMS resort system.
• Maintain knowledge of resort facilities and services.

Skills

Guest service

Communication

Teamwork

Tools

Microsoft Office

Job description

SALARY RANGE - This position pays $23.00/hr - $23.50/hr. The Front Office Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Essential Functions

• Must adhere to the company’s Service culture – 4 Keys to creating guests for life.
• Must actively participate in team member referral program and be a Talent Ambassador for Silverado Resort.
• Must participate in all resort required meetings and trainings.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform/business attire and nametag.
• Must have a thorough knowledge of HMS resort system.
• Have a thorough knowledge of the resort and its facilities.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Greet and welcome all guests approaching the Front Desk in accordance with Silverado Resort standards.
• Answer guest inquiries about resort services, facilities, and hours of operation in a timely manner.
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
• Review Front Office log and Trace File daily.
• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be familiar with all in-house groups.
• Have knowledge of emergency procedures and assist as needed.
• Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Balance and prepare individual paperwork for closing of shift according to resort standards.
• Abide by all resort policies and safety rules.
• Perform other duties as requested by management.

Qualifications

• Experience in a resort or a related field preferred.
• Proficiency in Microsoft Office applications is preferred.

Working Conditions and Schedule

• Weekend and holiday availability is required as well as flexibility with work schedule.
• The scope of the position may sometimes require a work week over 40 hours, including nights, weekends, and holidays.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Frequently standing up behind the desk and front office areas.
• Using a keyboard and a mouse to operate various systems and emails.

SVR Management II LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to complying with the California Fair Employment and Housing Act (FEHA), Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and all other applicable equal opportunity laws.

SVR Management II LLC participates in E-Verify. Upon hire, your employment will be contingent on proof of identity and eligibility to work in the United States, which will be confirmed through the federal E-Verify system.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.