Front Office Agent

Loews Hotels, LLC.; Atlanta (GA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive health & wellness benefits

Paid Sick Days, Vacation, and Holidays

Pet Insurance

Training & Development opportunities

Tuition Reimbursement

Team Member Hotel Rates

Job summary

A leading hospitality firm in Atlanta is seeking a Front Office Agent to provide outstanding guest service at Loews Atlanta Hotel. The ideal candidate is friendly, proactive, and dedicated to enhancing the guest experience. Responsibilities include greeting and registering guests, providing information on facilities, and managing guest requests. Previous experience in hotel service is preferred. This position involves long periods of standing and the ability to work flexible hours, including weekends and holidays.

Qualifications

• Minimum of one year guest service experience in hotel hospitality preferred.
• Ability to stand and walk for long periods of time required.
• Ability to work weekends, evenings, holidays as necessary.

Responsibilities

• Greet and register guests efficiently and professionally.
• Provide detailed information about room types and hotel facilities.
• Monitor and respond to guest feedback to enhance service quality.
• Perform check-out and cash handling activities.

Skills

Verbal and written communication skills

Proactiveness

Customer service experience

Ability to handle multitasking

Tools

Property Management System (Opera)

Job description

Overview

Situated in the epicenter of Midtown, Loews Atlanta Hotel is walking distance to some of the best attractions in the city. Welcome to Atlanta's Most Vibrant Neighborhood. With spectacular views, beautiful rooms and an ideal location - this property is a modern-age Southern charmer.

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement
• Pet Insurance and Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Team Member Hotel Rates, other discounts, perks and more

What We're Looking For

We are seeking a friendly and energetic Front Office Agent dedicated to enhancing our guest experience through exceptional service and support. The ideal candidate will be proactive, motivated, and committed to providing an unforgettable experience for every guest.

Who You Are

• A warm and friendly demeanor that fosters a welcoming environment for both guests and Team Members.
• Committed to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs.
• An individual with excellent verbal and written communication skills, capable of engaging with guests, team members, and other departments with clarity and professionalism.
• Proactive with the ability to handle various tasks and adjust to changing situations.
• Veterans and military spouses are encouraged to apply.

What You'll Do

• Greets and registers guests in a friendly, professional, and efficient manner, assigning rooms which satisfy all special requests.
• Obtain necessary credit and payment information from the guest.
• Sell rooms in accordance with Front Desk sales strategies.
• Ensure knowledge of all banquet event orders and resumes of upcoming groups and events.
• Provide detailed information about room types, amenities, and hotel facilities to guests, also address guest inquiries.
• Provide detailed information about local attractions, including travel directions; promoting hotel facilities, food and beverage outlets, and recreational programs.
• Monitor, communicate, and respond to guest feedback to enhance service quality.
• Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events.
• Maintains overall cleanliness and appearance of the Front Desk, and lobby area, including temperature, lighting, and music.
• Perform check-out and cash handling activities in accordance with all hotel cash handling policies and procedures.
• Handle emergencies with professionalism while ensuring the safety and security of guests and staff.
• Perform additional duties as assigned.

Your Qualifications Includes

• Minimum of one (1) year guest service experience in hotel hospitality preferred.
• Experience with previous Property Management System, preferred Opera System.
• Ability to stand and walk for long periods of time required.
• Ability to work weekends, evenings, holidays as necessary/required.